Night Auditor - InterContinental Hotel & Conference Center Cleveland

Job Overview Accurately balances all hotel income and expenses for a 24‑hour hotel operating period. At InterContinental Hotels & Resort we want our guests to relax and be themselves, which means we need team members to be charming, approachable, confident and respectful. Stay in the moment: understand and anticipate guests’ needs, be attentive and take ownership of getting things done. Make it memorable: be knowledgeable, share stories and show your style to create special moments. Duties and Responsibilities – Financial Returns Balance and audit room, food and beverage, and telephone revenue; assist in the preparation of all daily revenue reports. Balance and audit all room and tax charges, cashier’s reports, and guest and house accounts. People Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Promote teamwork and quality service through daily communications and coordination with other departments. Guest Experience Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages. Responsible Business Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during overnight hours if a system fails or issues occur. Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking, market segmentation, and food and beverage revenue reports, and other necessary auditing reports to ensure accurate accounting of hotel revenues and expenses. Transmit credit card batches. May assist with other duties as assigned. Qualifications and Requirements High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred. Carry or lift items weighing up to 50 pounds. Move about public areas. Communicate with other people. Handle objects, products and computer equipment. Bend, stoop, kneel. Read and write when compiling departmental records, or guest registration and reservation information. Have basic mathematical skills. Have basic computer skills for data entry, collection, and reporting system problems or issues with financial systems. May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. What You Can Expect From Us We give our people everything they need to succeed: a competitive salary, a wide range of benefits including a full uniform, impressive room discounts and quality training. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance. Important Information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested and determinable. The amount and availability of any bonus, commission or other form of compensation allocable to a particular employee remain in the company’s sole discretion unless and until paid and may be modified at the company’s sole discretion, consistent with the law. EEO is the law – click here for more information about Equal Opportunity Employer minorities, women, protected veterans, disabled, sexual orientation, gender identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr