Marine Operations - Captain Annual City Experiences Chicago

Marine Operations - Captain Annual City Experiences Chicago 600 E Grand Ave, Chicago, IL 60611, USA Position Summary The successful Captain will greet all guests and ensure each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction while maintaining a high level of profitability. Duties and Responsibilities Cruise Execution Rotate as cruise captain on cruises and ensure adherence to procedures detailed in the Product Management Guide, including pre‑cruise preparation, cruise scripts, crew supervision, piloting, and adherence to all Coast Guard rules and regulations and guest satisfaction. Gather pertinent cruise event details from other departments to fulfill special guest requests, ensuring complete guest satisfaction. Conduct pre‑cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.). Ensure that staff and guests adhere to all safety standards and procedures. Participate in the execution of the Safety Program, including emergency drills. Participate in the proper maintenance of all ship’s systems and boarding facilities (gangways, diesel, hydraulic, pneumatic, electrical, water systems, fire suppression, communications, navigation). Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulations. Ensure strict compliance with the Emergency Response Plan. Execute other projects as assigned by management. Operations Team Management Recruit non‑exempt operations staff (crew) when necessary to fill vacant positions. Deliver training to new crew. Schedule crew according to staffing matrix. Adhere to Company’s performance management guidelines for all discipline and termination situations. Recommend to Marine Management the promotion of crew to full‑time annual positions. Develop positive working relationships with city department heads and peers. Develop strong teamwork within the staff. Guest Service Resolve guest problems using strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention. Oversee the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies. Other Additional job duties as assigned. Requirements & Qualifications High school diploma or equivalent required. Must currently possess a 100‑ton license with a satisfactory record. Minimum of five (5) years of marine experience—preferably including two (2) years as a captain with an outstanding record. Detailed working knowledge of all ship’s systems and proper maintenance (gangways, diesel, hydraulic, pneumatic, electrical, water, fire suppression, communications, navigation). Must be able to operate vessel in accordance with all Coast Guard rules and procedures. Vessel handling and navigation knowledge required. Able to communicate effectively in oral and written form. Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy. Ability to establish and maintain effective working relationships. Ability to analyze and solve problems. Demonstrated ability to manage multiple priorities/tasks. Proficient knowledge of Microsoft Office applications (especially Word & Excel). EEO / Disabled / Protected Veteran Employer Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations. #J-18808-Ljbffr