Customer Service Representative

Benefits:

Annual Bonus Potential

Paid Holidays

Employee discounts

Paid time off

Benefit/Perks

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity, fun, and laughter

Career path development

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking – must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

Basic Math Skills

Outstanding time management and organizational skills

A high school diploma or equivalent required

Valid driver’s license and reliable transportation required.

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software

Ability to work flexible hours.

Some supervisory skills preferred.

Notary Public certification may be required.

Bi-Lingual is a plus (Spanish)

WHAT WE EXPECT OF YOU:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining, ordering, and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposit mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

Assist with print jobs and printed items, i.e. copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly.

Assist in Custome t-shirt and promotional product fulfillment.

Assist Customers with print and printing projects

Have reliable transportation and dress appropriately for the position.

PHYSICAL AND SAFETY REQUIREMENTS:

Must be able to stand behind a sales counter for extended periods of time.

Must be able to lift at least 50 pounds.

Must be able to communicate clearly with customers by email, by phone, and in-person.

May be required to operate a motor vehicle.

Must perform all duties in a safe and efficient manner.

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.