Dining Services Retail Unit Manager (Multiple Units)

Dining Services Retail Unit Manager (Multiple Units) Dartmouth College has a tobacco‑free policy. Smoking and the use of tobacco‑based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated, or occupied by Dartmouth College with no exceptions. Under the direction of the Sr. Area Manager, the Dining Retail Manager is responsible for providing support and oversight for the daily operations of multiple retail dining locations including Ramekin Café, The Fern Café, Novack Café, in addition to Dining’s operated food pantry and other sites as needed. This role ensures efficient and high‑quality service, prioritizing customer satisfaction, and maintaining strict adherence to safety and sanitation standards. The position supervises lead Food Service Associates and student employees, fostering a positive and productive team environment. Additionally, the position manages the ordering and inventory processes to support seamless operations and consistent product availability across all assigned locations. Required Qualifications High School plus 5+ years' experience or equivalent combination of education and experience. Five years of general food service experience including supervisory/management experience. Demonstrated ability to work in a fast‑paced food operation and to make decisions under pressure. Excellent interpersonal and communication skills to deal effectively with customers and supervise employees. Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling. A solid working knowledge of schedules/scheduling software is preferred. Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification. Knowledge of computer operations and familiarity with remote data terminals. Must promote a positive work environment and be committed to achieving excellence in a team setting. Must be able to qualify as a Dartmouth Approved Driver. Ability to work nights and weekends as needed or directed. Strong commitment to a diverse working environment and to serving the needs of a large and diverse community. Preferred Qualifications Minimum five years of supervisory/management experience preferred. Key Responsibilities (50% of total) Oversee and participate in day‑to‑day shift operations. Assign work and workforce as required to balance staffing changes and customer service needs to ensure positive guest flow and proper food preparation. Train all unit staff to include student workforce on operating practices, standards and required documentation. Enforce health and sanitation policies and procedures with concern to FDA Food Code requirements, ensuring cleanliness, proper handling and preparation of all food items, and compliance with operating practices to meet We Proudly Serve Starbucks requirements, in addition to Dining’s internal retail standards, so that quality and expectations are maintained. Support We Proudly Serve Starbucks national Limited Time Offers (LTOs) as offered to the college and create own internal promotions to stimulate sales and increase average check. Develop and implement training programs in each unit with a focus on keeping the operations efficient, clean, and desirable to the campus community. Work with the Sr. Area Manager on subject matter development. Respond to customer comments/complaints about quantity/quality of food, customer service, etc.; seek to satisfy customer needs. Support and implement marketing plans in each unit; work with the Sr. Area Manager in developing these plans. Work with fellow managers and Dining leadership to communicate information, operational challenges, equipment needs and make changes to café/facility operating procedures as needed. Notify Security or Dining leadership when assistance is needed. Assist with seasonal catering as needed. Ensure observance of liquor license laws, when appropriate. Work at other areas within Dartmouth Dining Services as required. Key Responsibilities (30% of total) Under the direction of the Sr. Area Manager, utilize, support, and maintain menu management software and associated database for locations to for all offerings. Confirm accuracy of menu items offered and the associated nutritional information, ingredients and properly calculate product inventory on hand for each venue. Maintain and analyze daily inventory counts, forecasts of usage, and place orders for Dining’s Central Production facility and outside specified vendors for the venues. Ensure that deliveries and necessary supplies are stocked for the shift and that all stock is rotated. Generate reports on sales, product movement, product waste, for future use within system. Monitor sales and recommend appropriate changes, based on high costs or lack of item popularity. Make recommendations regarding menu offerings and development; may compute cost and price analysis. Key Responsibilities (10% of total) – Human Resources Monitor and evaluate work performance to ensure compliance with standards, productivity, quality, time and attendance, and customer service expectations. Identify performance problems, conduct/recommend training or initiate appropriate corrective action. Implement disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submit follow‑up documentation to Labor Relations and Campus Services HR. Communicate policies and instructions to employees. Monitor their arrival and departure times to ensure that reported hours match those that were worked. Ensure compliance to SEIU and SWCD union bargaining agreements for workforce and College; address potential issues quickly and effectively. Attend trainings offered by the College, Starbucks and/or professional organizations to stay current with food service and supervisory policies and practices. Disseminate information to work teams. Attend ServSafe training and maintain certification as required. Key Responsibilities (10% of total) – Culture and Employee Belonging Demonstrate a commitment to inclusion and cultural awareness through actions, interactions, and communications with others. Participate in division‑wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect). Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division. Demonstrate professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Perform other duties as assigned. Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre‑employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non‑discriminatory manner consistent with state and federal law. #J-18808-Ljbffr