Administrative Assistant IV

Administrative Assistant IV

The University of North Georgia is currently accepting applications for an Administrative Assistant IV on the Dahlonega Campus. Serves as the primary administrative support professional for the Student Counseling department and functions as the first point of contact for students, faculty, staff, and visitors. This position operates within a confidential and often emotionally sensitive environment, requiring exceptional interpersonal, communication, and crisis-response skills. Responsibilities include student triage and intake coordination, appointment scheduling, budget and purchasing administration, data management and reporting, outreach and marketing support, website maintenance, and administrative support for counseling staff. The position exercises sound judgment, maintains strict confidentiality, and contributes significantly to the effectiveness and accessibility of counseling services. In accordance with O.C.G.A. § 50-5-83, credit checks are required for employees issued a Purchasing Card and at the time of Purchasing Card renewal.

Provides professional assistance and information to students, parents, faculty, and staff contacting the Counseling Center. Conducts initial assessments to determine the urgency of student concerns, including evaluating potential self-harm risk and identifying immediate intervention needs. Independently prioritizes appointments, coordinates clinician schedules through Titanium, and determines the most appropriate counselor assignment based on presenting concerns. Maintains strict adherence to confidentiality requirements and applicable ethical standards while participating in ongoing professional development related to administrative practices and mental health services. Provides supportive assistance to students experiencing anxiety, emotional distress, or other urgent concerns while awaiting consultation with a counselor. Assists students with technology and virtual meeting platforms to facilitate access to counseling services. Collaborates with university departments, including Student Engagement and Success, Information Technology, Facilities, Campus Security, Accessibility Services, Marketing, Purchasing, and Accounts Payable, to ensure effective operation of Counseling Center services and programs. Serves as a liaison to facilitate communication and resolve operational issues affecting departmental effectiveness. Serves as the primary administrator for the electronic medical record system and maintains responsibility for generating, analyzing, and reporting departmental data and statistics. Coordinates client satisfaction surveys, counselor evaluations, outreach assessments, and other programmatic reporting functions. Maintains departmental web content, prepares correspondence and reports, and supports technology initiatives that enhance service delivery and operational efficiency. Administers departmental purchasing functions through the State Purchasing Card program. Processes requisitions, maintains expenditure and budget-tracking records for multiple Counseling Center locations, monitors supply inventories, and coordinates procurement activities. Arranges travel, conference registrations, and related logistical support for departmental personnel. Coordinates departmental outreach, marketing, and wellness programming activities. Develops promotional materials and presentations, manages event logistics including facility reservations and catering arrangements, and ensures successful implementation of workshops, wellness fairs, and other departmental events. Maintains proficiency in university and departmental software systems, including Microsoft Office, Banner, Qualtrics, Canva, and Titanium. Issues BASICS-related holds, serves as a departmental resource for Titanium system support, and contributes to the development and enhancement of electronic forms and data collection processes.

Bachelor's degree or equivalent work experience Requires 1.5 years of related experience, preferably in a University setting.

The proposed salary is: $19.72-$21.69 hour.

Resume Cover Letter Contact Information for Three Professional References

Knowledge of office administration, business technology applications, records management practices, and professional customer service principles. Proficiency in maintaining accurate records, generating reports, and utilizing technology to support departmental operations is required. Excellent written and verbal communication skills, strong interpersonal abilities, and a commitment to teamwork are essential. Demonstrated critical-thinking and decision-making skills with the ability to independently assess the urgency of student needs, prioritize service delivery, and facilitate appropriate referral to counseling professionals. Ability to remain composed and professional while working in a fast-paced environment that regularly involves students experiencing emotional distress or crisis situations. Ability to exercise sound judgment, maintain strict confidentiality, communicate effectively with diverse constituencies, manage competing priorities, and coordinate complex schedules and administrative processes.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

This is not a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position requires a purchasing card (P-Card). This position will not travel This position does not require security clearance. Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

Position of Trust + Credit