Customer Service Representative

Job Description

Job Description

Customer Service Representative

Service Titan Experience Required

Pay: $28–$32 per hour, depending on experience

Be the person customers trust and technicians count on.

When a homeowner calls with a plumbing, heating, cooling, or electrical problem, a knowledgeable, reassuring voice makes a difference. As our Customer Service Representative, you'll help customers get the service they need while keeping our technicians informed and our schedule running smoothly.

We're looking for someone who knows home services, is confident working in Service Titan, and takes pride in getting the details right. If you enjoy helping people, booking appointments, solving scheduling challenges, and keeping a busy service team connected, we'd like to meet you.

What You'll Do

• Make a strong first impression. Answer incoming calls with warmth and professionalism, listen carefully, and help customers understand the next steps.
• Book the right service. Ask the right questions, capture accurate job details, explain service fees, and confidently book appointments in Service Titan.
• Keep the day moving. Support dispatch, coordinate with technicians, and help with scheduling changes as service needs and availability change.
• Book across departments. Handle customer calls and schedule service appointments for Plumbing, Heating & Air, and Electrical.
• Keep customers informed. Communicate appointment details, technician arrival updates, and delays clearly and promptly.
• Follow through. Respond to customer inquiries and follow up on open service requests, estimates, and callbacks as assigned.
• Handle concerns with care. Stay calm, work toward solutions, and involve the appropriate team member when additional support is needed.
• Keep information accurate. Maintain complete customer records and job notes in Service Titan so customers, technicians, and office staff have the information they need.

 

What You Bring

• Customer service and appointment scheduling experience in plumbing, HVAC, electrical, or a similar home services business.
• Hands-on Service Titan experience, including customer records, appointment booking, scheduling, and dispatch.
• A clear, friendly phone presence and strong listening skills.
• Confidence handling incoming calls and turning customer inquiries into booked appointments.
• Sound judgment and the ability to manage incoming calls, schedule changes, and competing priorities.
• Strong computer skills and the ability to work efficiently with digital scheduling tools.
• Attention to detail, reliable attendance, and consistent follow-through.
• A collaborative approach and willingness to help other departments when needed.

Why This Role Matters

You'll be a central connection between our customers and our service team. Your ability to listen, organize, and communicate will help customers feel confident, technicians arrive prepared, and appointments stay on track.

Bring your home services experience, Service Titan skills, and commitment to excellent customer care.