Key Customer Specialist (EST)

Job Description

Job Description

Join the largest privately held promotional products company in the US.

• Enjoy a competitive compensation package.
• Full benefits package that includes Education Reimbursement and 401k (with match).
• Click side bar links for more information about who we are and what we do.
• Optional - Work remotely from home for added flexibility.

Job Summary:

Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts.

Essential Functions:

Duties include but are not limited to:

• Create and maintain strong professional relationships with assigned sales partners and their clients.
• Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals.
• Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation.
• Obtain quotes, order PSA, and spec samples from preferred suppliers.
• Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur.
• Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts.
• Provide sales partners with creative selling ideas and stay current with trends in the industry. Attending supplier webinars, meetings and industry events when they occur.
• Seek Regional Sales VP approval for special commission splits and low-margin agreements.
• Write up and enter orders in Geiger’s online order entry system.
• Guide sales partners and customers on Geiger processes and programs.
• Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs.
• Coordinate custom orders by working with vendor relations, product safety team and other corporate team members when needed.
• Control and monitor sample costs to stay within business development funds.
• Coordinate activities with creative and support personnel as required.
• Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners.
• Maintain regular communication with the direct Manager for assistance and discuss special requests or needs.
• Set daily parameters to ensure workflow distribution meets and exceeds goals.
• Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
• May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls.
• Perform other related duties as assigned.

Education and Experience:

• Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree.
• Specialized product and industry knowledge obtained through CAS/MAS Certification.
• Minimum of two years of progressively responsible customer service or sales experience.
• Experience in handling large accounts in a service or sales capacity.

Competencies/Skills:

• Strong written, negotiation, and verbal skills.
• Good interpersonal skills.
• Strong knowledge of customer relations.
• Effective conflict resolution skills.
• Ability to multitask efficiently.
• Strong team collaboration capabilities.
• Good sense of judgment.

Physical, Mental, and Environmental Requirements:

Physical Requirements:

• Prolonged periods of sitting at a desk or computer.
• Typing and using a computer keyboard for extended periods.
• Answering phone calls and communicating with customers via email.
• Ability to travel.

Mental Requirements:

• Ability to concentrate for extended periods of time paying close attention to detail.
• Ability to handle multiple tasks simultaneously and manage time effectively.

Environmental Requirements:

• Working indoors in an office environment or remote location.
• Use of standard office equipment such as computers, phones, and printers.
• Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Certification Requirement:

• Industry certification at the MAS (Master Advertising Specialist) level.

Supervisor Responsibilities:

• None

Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.