Dynamics 365 Contact Center Developer (2)

RESPONSIBILITIES:
Kforce has a client that is seeking a Dynamics 365 Contact Center Developer (2) in Kansas City, MO.

Summary:
We are seeking a Dynamics 365 Contact Center Developer to design, develop, integrate, and support solutions across Microsoft Dynamics 365 and the Power Platform. This role focuses on improving the contact center agent experience and integrating Dynamics 365 with enterprise systems.

Responsibilities:
* Configure and customize Dynamics 365, model-driven Power Apps, and Dataverse, including forms, views, business rules, security, tables, relationships, and solution components
* Design, develop, test, and maintain integrations using REST APIs, JSON, OAuth 2.0, Microsoft Entra ID, and Dataverse Web API
* Build and support Power Automate cloud flows integrating Dynamics 365, Dataverse, Microsoft 365, APIs, and enterprise systems
* Develop and enhance Power Apps Component Framework (PCF) controls using TypeScript and front-end technologies
* Develop JavaScript/TypeScript for client-side validation, form behavior, calculations, notifications, and UX enhancements
* Implement integration and automation patterns with logging, monitoring, error handling, retries, and failure recovery
* Support Power Platform ALM, including managed solutions, environment variables, connection references, source control, code reviews, builds, releases, and deployments
* Troubleshoot production issues across Dynamics 365, Power Automate, APIs, integrations, PCF, and client-side components
* Perform root cause analysis and use logs, telemetry, API responses, Dataverse data, flow histories, and browser tools to diagnose issues
* Create and maintain technical documentation and collaborate with architects, developers, and support teams

REQUIREMENTS:
* 5+ years of total IT experience
* 2+ years of professional software development experience with Microsoft Dynamics 365 and/or Microsoft Power Platform
* Hands-on experience configuring and extending model-driven Power Apps
* Experience with Microsoft Dataverse
* Experience developing Power Automate cloud flows
* Experience developing or consuming REST APIs
* Experience troubleshooting integrations and application issues
* Experience creating or maintaining Power Apps Component Framework (PCF) controls
* Understanding of JSON, authentication, and API integration concepts
* Understanding of software development lifecycle and source-control practices
* Strong JavaScript and/or TypeScript development skills
* Strong analytical, troubleshooting, and technical documentation skills
* Ability to translate business requirements into maintainable technical solutions
* Experience with several of the following would be especially valuable: Dynamics 365 Customer Service; Dynamics 365 Contact Center; Omnichannel/contact center capabilities

Key Skills:
* Azure Logic Apps
* Azure API Management
* Microsoft Entra ID
* Application Insights
* Git-based source control
* Power Platform pipelines
* Power Platform solution ALM

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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