Installation Operations Leader

Summary/Objective:The Installation Manager plays a vital role in managing the daily operations to ensure a seamless customer experience. They must be determined for greatness and expect the same from their team. Installation Manager will assign the best installer for the job, conduct site inspections, offer quick resolutions, and recruit new crews. The Installation Manager should have a prominent level of customer service skills and be extremely personable, as they will be responsible for developing relationships with customers and our vendors. Their focus is to be helpful.Essential FunctionsYear round recruiting/onboarding/replacement of installers (hard surfaces/carpet)Coordinate jobs within SOP standards (ensure coverage and workload)Review and assess installer performance by conducting job site inspections and review of customer driven scoresEnsure complete customer satisfaction via timely follow up and conflict resolutionManage customer database with timely record and account billingAccurately review/edit, approve and submit weekly installer pay to payroll/accounting within SOPMeet/exceed monthly performance metrics (LTR, compliance, C&P, TIP, stock)Display and provide everyday leadership to all employees, contractors, and guests within the officeHelp build and maintain partnerships with Lowes stores as needed to build confidence in Keller ServicesAlways display Keller Vision, Values, and PurposeThe Installation Manager has a variety of duties and responsibilities that include, but are not limited to, the following:Ensures all jobs are scheduled with proper coverage and workloadManages the on-boarding of new crewsMonitors performance of installers by conducting job site inspectionsEnsures complete customer satisfaction by following up with customers and offering fast resolutionProvides everyday leadershipBuilds and maintains a strong relationship with customersApproves and submits weekly installer payrollUpholds and serves Keller Interiors vision values, and purposePerforms other duties as assignedSupport operations in the achievement of 86% LTR (Likelihood to Recommend), 100% Insurance ComplianceAll other tasks as assignedCompetenciesFlooring installation/construction coordinating and best practicesAnalytical and problem-solving abilitiesTime Management/Organization SkillsStrong interpersonal/relationship building skillsExcellent/professional oral, written communicationPersonal Initiative, Effectiveness, CredibilityHigh emotional intelligenceComputer/Software Skills: Microsoft 8 and higher, proprietary technologySupervisory Responsibility: This position has direct supervisory duties to installation crews, office and warehouse aassociates, as applicable. Position reports to the Sr. Installation Manager or Regional Manager.Work Environment: This job operates in a warehouse office and field operation environments. This role may frequently drive; routinely uses warehouse equipment such forklifts/pallets, and standard office equipment such as computers, laptops, phones, and printers.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must enjoy fast paced environment, requires proper lifting technique up to 50lbs, is regularly required to talk or hear, bend, stoop, or twist. Most duties performed while sitting or standing for long periods of time; driving and walking; use of hands/fingers; reach with hands and arms. Exposures to various temperature changes; requires reading, writing and average math skills.Position Type/Expected Hours of Work Position is Full TimeTravel: Some local travel within regionMinimum Qualifications:2-5 yrs flooring industry knowledge and/or experienceWorking knowledge of scheduling, and team developmentProficiency with Excel and Microsoft Office suite systemsProven track record for increasing sales/improving workflowMust have valid drivers license and maintain current insurance statusFlexibility to work nights and weekends, as neededPreferred Qualifications:Associates Degree or higher in related fieldPrevious home improvement retail experienceProficient in speaking business/professional SpanishOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr