Customer Service Representative

Job Description

Essential Duties and Responsibilities include but are not limited to:

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• Provide assistance to the injured workers, attorneys, paralegals, insurance carriers, or third party administrators reviewing or printing files.
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• Process records request for injured workers, attorneys, paralegals, insurance carriers, or third party administrators reviewing by verifying they are an interested party, and have permission to review records.
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• Research claim records on the database, microfiche, and/or microfilm.
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• Date stamp all incoming mail delivered to the reception desk and distributing to the appropriate division and/or department.
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• Create invoices by completing form with claim information, person receiving copies, and calculating the amount of payment.
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• Collect payment for invoices.
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• Follow up on payments sending a copy of the invoice with a letter requesting payment.
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• Update Claims Division database.
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• Participates in Arizona Management System (AMS) and daily Huddle board. Attend staff meetings
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