Pool Repair Technician

Pool Repair Technician

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

As a Pool Repair Technician, you'll be responsible for diagnosing, repairing, and optimizing pool systems and equipment to ensure safe, efficient, and reliable operation for our customers.

• Pool Diagnostics & Repair: Diagnose, troubleshoot, and repair pool equipment, including pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other critical components. Perform repairs that meet industry standards while minimizing downtime and maximizing long-term system reliability.
• High-Quality Repair Quotes: Provide clear, detailed, and professional pool repair quotes focused on improving system efficiency, maintaining regulatory compliance, and utilizing high-quality products backed by strong manufacturer warranties. Evaluate customer needs and recommend pool repair solutions that balance performance, safety, longevity, and budget.
• Customer Communication: Contact customers before service to confirm appointments and arrival times. Clearly explain diagnostic findings, repair recommendations, and available options during service, then follow up afterward to ensure customer satisfaction and identify future pool repair opportunities.
• Internal Team Communication: Communicate through Slack and company platforms by providing repair updates, sharing technical findings, collaborating on troubleshooting, and supporting technicians, service managers, and leadership.
• Quality Assurance: Deliver exceptional workmanship on every pool repair, ensuring all work meets company quality standards while maintaining transparent communication with customers and internal teams.
• Customer Service: Represent Poolie professionally with a customer-first mindset, addressing concerns promptly and providing practical, high-quality pool repair solutions.
• Team Collaboration: Work closely with service, maintenance, and leadership teams to support daily operations, share technical expertise, mentor technicians when appropriate, and contribute to a positive team culture.

Must-Haves:

• RAIL (Residential Appliance Installer License) or equivalent licensing, where required.
• Previous experience in commercial pool repair, pool service, or aquatic facility maintenance.
• Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems.
• Ability to diagnose and repair a wide range of pool equipment and mechanical systems.
• Valid driver's license with a clean driving record.
• Ability to safely perform physically demanding work in various weather conditions.
• Strong communication and customer service skills.
• Team-player mentality with the flexibility to adapt to changing priorities and operational needs.

Nice-to-Haves:

• Certified Pool Operator (CPO) certification.
• Experience with commercial automation and chemical controller systems.
• Experience training or mentoring technicians.
• Strong understanding of estimating and quoting repairs based on customer needs and facility requirements.
• Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities.

Not Quite a Repair Technician Yet?

We're actively seeking experienced technicians who can independently diagnose, troubleshoot, quote, and repair pool equipment and systems. However, if you have strong pool industry experience, a solid understanding of pool equipment and filtration systems, and are working toward becoming a full-time Repair Technician, we'd still love to hear from you. Exceptional candidates who may not yet meet all Repair Technician requirements (Including the RAIL) could be considered for a Pool Filter Service Technician position, with opportunities for advancement into a Repair Technician role as their technical skills and experience grow.