Director, Operations & Client Delivery

Director, Operations & Client Delivery

Colorado Springs, CO (Hybrid)

Summary

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chronos Operations (CO) is a wholly-owned subsidiary of Chenega Corporation, an Alaska Native Corporation based in Anchorage, AK. Belonging to the Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU), Chronos has a culture rooted in integrity, respect, and exceptional performance. Chronos is headquartered in Colorado Springs, CO, and provides mission-critical services in Advanced Analytics & AI, Software Engineering, Cybersecurity, Information Technology, and Intelligence. The

Director of Operations and Client Delivery

owns the performance of the company's delivery portfolio and the health of the business operations that support it. This role carries dual accountability — ensuring active contracts meet or exceed their performance requirements while keeping the business running with the discipline and efficiency a scaling company requires. Program Managers report directly to this position, and this leader may serve as PM of record on select contracts. The Director works directly for the President, partners closely with the Director of Business Development on organic growth, client retention, and recompete strategy, and participates in solutioning from market research through award. As the company scales, this role is also responsible for evolving how the PMO operates — modernizing the corporate technology stack, integrating automation and AI, and building a delivery function capable of performing at a higher level as the portfolio grows.
Responsibilities

Portfolio Delivery & Contract Performance

Own operational performance across the active contract portfolio — cost, schedule, quality, and client satisfaction on every program.
Establish and maintain a delivery framework that gives Program Managers clear standards, tools, escalation paths, and support structures to perform against.
Monitor portfolio health through data-driven dashboards and performance metrics, identifying issues early and driving resolution before they reach the client or the contracting officer.
Serve as the escalation point for program-level performance issues, staffing gaps, compliance concerns, and client relationship challenges.
Ensure all programs are tracking against contractual performance requirements, SLA obligations, and award fee or CPARS criteria — and that the PM team understands what is being measured and why it matters.
Apply agile and traditional delivery methodologies based on program context and hold the team to the same discipline.
Serve as PM of record on select contracts as needed, maintaining the same performance standard expected of the broader PM team.
PMO Modernization & Technology Stack Optimization

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