Shift Leader

Overview Break Time Shift Leaders assist in the management and operations of a Break Time Convenience Store. This first step into management assists with the store’s finances, performs shift supervision, and completes the necessary paperwork. Shift Leaders are energetic team members who believe it only takes a moment to make your day better. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. Responsibilities Working with customers — Provide excellent customer service by engaging with customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously; conduct accurate and efficient transactions. Day-to-day store operations— Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safety. Merchandising and sales— Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler). Supervising— Supervise assigned shifts in the absence of the manager; help train new employees on company policies and procedures; provide input for performance evaluation and disciplinary action as required; promote food service and food safety. Communication— Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations. Financial Responsibility— Understand the store finances; control merchandise and cash shortages and other expenses; participate in cash, lottery, cigarettes and general inventory audits; help meet or exceed company goals for sales and controllable expenses; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc. Teamwork— Exhibit professionalism in appearance, conduct and judgement, always setting the appropriate example; assist in recruiting, training, and developing the store team; work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations. Working with technology— Utilize the store’s technology including point of sale systems, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product. All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned. Job Requirements 18 years of age or older Friendly, customer service-oriented person who enjoys a fast-paced work environment Valid driver’s license and vehicle insurance with adequate transportation to/from bank (the vehicle must be locked and secured when transporting the deposit to the bank) Flexible availability which may include all shifts, weekends, and holidays Works well individually and in leading a team Ability to perform mathematical calculations to make change, complete shift reports, and account for numbers of products during vendor check in Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery Ability to perform assigned duties with accuracy and with minimal supervision Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds Ability to remain in a standing position for up to nine hours per shift Ability and willingness to occasionally ascend and descend ladders to handle inventory or products Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns. Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors. Ability to meet Company requirements, including successful pre-employment background check and drug test. Legal authorization to work in the United States Preferred Skills High school diploma or GED equivalent Prior management/leadership experience Experience in retail sales ABOUT MFA PETROLEUM COMPANY MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor. BENEFITS Our benefits are designed to invest in you! We offer a comprehensive benefits structure for variable-hour positions including competitive wages; paid time off; the opportunity for performance incentives; and an employee assistance program. OUR CULTURE Put Customers First Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with. Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services. Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time. Be Tenacious Give Your Best – Always give your best effort and seek to improve every day. Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.” Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care. Lead by Example Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction. Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company. Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team. GROWTH & DEVELOPMENT We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company. #J-18808-Ljbffr