Patient Access Representative

Patient Access Representative

The Patient Access Representative role has a full understanding of the entire revenue cycle and addresses a variety of patient inquiries. This role is important in achieving excellent patient satisfaction results. The Patient Access Representative role is critical in optimizing patient collections, maintaining accurate balances of patient accounts, and reducing outstanding receivables.

Responsibilities

• Answer all incoming patient calls to the Revenue Cycle central business office
• Explain all financial balances to patients as required
• Answer all billing inquiries from patients to ensure their full understanding of financial obligations
• Collect patient balances
• Run credit card payments received in the central business office
• Provide payment options to patients which includes budget plans and/or the financial hardship process
• Identify, correct and/or communicate errors on claims to applicable Revenue Cycle teams and/or Clinic offices
• Ensure timely resolution and follow up communication to patients
• Other duties as assigned
• Maintain a clean and safe work environment
• This is a hybrid position

Requirements

Education

• High School Diploma or Equivalent

Certifications/Licensure

• Not applicable

Experience

• Accounts Receivable knowledge, minimum one year
• Minimum two years experience in Healthcare Revenue Cycle
• Professional communication and proven excellence in customer service

Technical Skills

• Adheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulations
• Knowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures

Soft Skills

• Ability to effectively correspond and interact with patients, insurance payers, co-workers, management, and providers both written and verbal
• Exhibit teamwork and a positive attitude in the workplace
• Skilled in planning/organization, follow up, delegation, problem solving, and stress tolerance
• Ability to work in a fast-paced environment

Physical Requirements

• Stand or sit for extended periods of time

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.

Illinois Bone & Joint Institute - OAK Orthopedics