Provo- Staff Therapist (Physical Therapist or Occupational Therapist)- FULL TIME

Staff Therapist (Physical Therapist or Occupational Therapist)

Reborn Pelvic Health & Wellness is seeking a Staff Therapist (Physical Therapist or Occupational Therapist) to join our team. This role reports to the Clinic Director and is available in both exempt full-time and non-exempt part-time classifications.

Staff Therapist Role Overview

Education & Experience

• Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
• Current state Physical Therapist or PTA license
• 0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health
• Current BLS Certification
• English-speaking preferred
• Proven financial planning and management skills
• Knowledge of legal, medical, and accreditation compliance
• Strong organizational and delegation skills
• Compassionate, excellent at clinical duties, and patient care
• Able to lift 50 lbs, assist patients, and meet published physical demand norms

Work Environment

• Outpatient women's/men's/pediatric's pelvic health clinic
• Uses clinic therapy equipment and standard office technology

Exposure Determination

Potential exposure to hazardous substances and bloodborne pathogens

Job Duties

Department Expectations

• Greater than 86% schedule efficiency
• Scorecard metrics for WOM referrals and Google reviews greater than 5 per month each (for 1.0 FTE status)
• Graduation rate greater than 60%
• 1 Marketing Event/Workshop per quarter
• 2 Blog posts per year

Role Expectations

• Fulfillment and Customer Satisfaction
• Delivering a WOW experience.
• Make sure proper rehab techniques are being utilized.
• Strive to exceed our patients' expectations with each interaction.
• Create and evaluate the effectiveness of departmental programs.
• Maintain excellent standards of physical therapy.

Metrics & Reporting

• Track and monitor KPIs weekly, monthly, and quarterly.
• Achieve >86% clinic efficiency and other departmental benchmarks.
• Submit agendas, scorecards, and patient reporting consistently.

Organization, Communication & Planning

• Make sure to submit the following each week:
• Weekly Agenda
• Active Patient Reporting
• ScoreCards
• Attend & participate in the following:
• All Hands and Mentorship Meetings
• Quarterly Planning Meeting
• Annual Planning Meeting

Sales & Marketing

• Build/retain professional physician/birthworker relationships with Practice 25 referral
• Coordinate with the Office Manager to make sure Active Patient Reporting and Wellness Checks are being performed.
• Engage physicians in external primary relationship-building interactions, including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events.
• Will participate with internal practice building opportunities, including social media posts, Google reviews, Net Promoter Scores, short clinic videos, and reactivation campaigns on previously discharged patients.

Compliance

• Ensure full compliance with state/federal regulations, medical standards, and accreditation.

Other Duties

Daily

• Perform Daily Patient Care and documentation
• Push issues to the Agenda or alert the director/owner 911s as they come.
• Mark down different items that come up so that you can discuss how to handle them for the future
• Complete Daily Tasks
• Keep energy levels high

Weekly Metrics

• Hit 100% Schedule Efficiency Goal
• Hit 90% Arrival Rate Goal
• Hit greater than 95% Notes Submitted less than 24 hours
• Hit greater than 85% Clinic Efficiency

Meetings

• Attend All Hands Meeting
• Submit Issues or To-Dos On the Agenda

Tasks

• Active Patient Reporting
• Coordinate Case Management with Providers
• Weekly Agenda
• Scorecards
• Monitor Clinical Supply Inventory

Customer Service

• Monitor NPS Scores and Reviews

Monthly Meetings

• Perform 1-to-1 Meetings with Direct Supervisor
• Discuss Core Value Issues
• Discuss Productivity Issues

Quarterly

• Attend Quarterly Planning Meetings
• Review if Annual Planning Goals are being met
• Update on Clinic Care and Potential Issues
• How to improve the customer experience
• Update any Policy or Procedures.
• Review Practice 25 Referral Tracker
• Who is Referring
• Who is Not
• Who can be added
• Who can be removed
• Ideas to Enhance the Energy and Environment in the Clinic

Bi-Annual

• Staff Satisfaction Survey
• Staff performance review

Annual

• Attend Annual Planning Meeting
• Review the Previous Year
• Set New Goals for Next Year
• Review Vision, Mission, Core Values, and Staff

Review progress, set new goals

Revisit mission, vision, and values

Additional Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• Employee signature below constitutes the employee's understanding of the requirements, essential functions and duties of the position.

This job description is not exhaustive. Duties may change at any time with or without notice.