Business Analyst 1

Job Description Single point of contact for assigned accounts, including daily interface with GM subsidiaries, GM North America Export Operations, Logistics, suppliers, GM subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order-to-delivery related issues. Responsibilities Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD). Inform and follow up with export customers on all order entry issues, order rejects, changes to orders (options, ship-to, cancellations if applicable). Track and update all Manufacturing Validation Build (MVB) status on a weekly basis. Follow up with logistics, finance, export product managers, MVB coordinators and markets on changes that affect product launches within export markets; highlight issues to the Export Operations Manager weekly. Prepare manual invoices for MVBs when required. Coordinate with DF Young on logistics and financial transactions, including Credit & Rebill, Reconsignments, Special moves (airfreight, spot buy, etc.). Generate, analyze and review weekly reports on order issues with the Export Operations Manager covering orders not released for production, no assignment of Target Production Weeks (TPW), delayed TPWs, and orders built but not released to logistics. Follow up with offshore plants (SGMW, SGM, etc.) on any issues that hamper event flow from their systems to GM systems for both MVBs and regular production orders. Participate in monthly calls with markets on demand submission, logistics calls along with the Export Operations Manager. Create Order Work Bench (OWB) user IDs for export dealers and coordinate with teams to provide system access via the Vlogistics tool. Coordinate with IT teams to resolve all export customer issues related to OWB delivery reporting. Support the logistics team on shipment queries by coordinating with port processors and the DFY team. Quickly learn and execute ad‑hoc reports in GM systems such as VOMS, POMS, VTIMS, Vlogistics Tool, etc. Provide vacation coverage for team members on critical tasks. Remain flexible and adaptable in handling multiple tasks. Maintain a solution‑oriented, collaborative approach, finding quick solutions individually and with team members on critical issues. Required Knowledge, Skills, and Competencies High level of analytical and problem‑solving skills with a focus on identifying key issues and resolving root causes. Relationship‑building skills with the ability to interact with customers via email and phone conversations. Understanding of unique customer needs across various countries. Ability to work independently and meet deadlines. Proficient use of Microsoft Word, Excel, and PowerPoint. Strong oral and written communication skills. Ability to manage multiple activities through various GM systems such as VOM / Order Workbench, POMS, VTIMS, BARS, V‑Logistics (DF Young), GMDID, VinView (Freight Verify). #J-18808-Ljbffr