Senior Desktop Support Analyst

DescriptionKforce has a client that is seeking a Senior Desktop Support Analyst in Tampa, FL.Summary:The Senior Desktop Support Analyst has a primary function to provide personalized service to Business Partners by identifying sources of customer technology-related problems and providing a resolution. You must possess a strong technical understanding of the various hardware, software and networking systems.Primary Duties and Responsibilities:* Determine the appropriate course of action within the incident management process (ITIL)* Works under limited supervision on non-routine, moderately technical assignments* Regularly use judgment in work assignments and decision making that affect operations* Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas* Utilize and update knowledgebase* Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)* Update and close ServiceOne tickets for work being performed* Maintain technical/professional knowledge by reviewing publications, establishing personal networks, attending training* Research and resolve technical and more difficult and complex problems that previous levels cannot resolve* Assist team members with more difficult problems, referring problems to systems' groups or other technical support as required* Train new team members with various functions, duties, manuals, and team members to minimize interruptions to the user* Mentor desktop support analystsRequirements* High School diploma/GED or equivalent; Associate's or Bachelor's degree in a Computer-related field or Business Administration with concentration in Computer Science* Bachelor's degree and 1 year of experience may be considered or an Associate degree and 3 years of experience may be considered* ITIL certification or to be obtained 6 months of employment in this position, and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience* 5 years of related IT experience* Proficient in ten to fifteen applications/processes within IT* Ability to mentor, train and effectively transfer knowledge to other desktop support analysts* Tasks may require handling objects up to 25 pounds on a routine basis* Required to work at various locations during storm restoration effortsJob TypeContractCompensation27 - $32