Telephone Triage Call Center

Clinic Triage Nurse, Walk-in-Clinic

This 0.0 FTE/Per-Diem. Relief position is scheduled to work 10-HR day shifts.

Compensation: Clinic Triage Nurse, Walk-in-Clinic Hourly, Non-Union, $51.96/HR - $74.23/HR. Placement within this range is based on years of applicable experience.

Benefits

• Mason Health also offers these benefits for per-diem employees:
• Mental Health & Wellness Resources Access to Talkspace and the Calm App.
• Employee Assistance Program (EAP)
• Paid Sick Leave

Job Summary

Our Care Team triage RN provides skilled nursing assessments when triaging patients and provides appropriate direction for quality care. Gives a thorough report to the provider or nurse depending on the determined placement to serve the patient best. Schedules follow-up and established care appointments in the clinic. The RN provides healthcare advice for customers experiencing medical concerns or customers with questions for the care team. In addition to offering nursing support to customers and clinic staff, our triage RN collaborates with providers and other clinical staff to offer guidance and education. The incumbent proactively monitors and responds to customers' messages for healthcare assistance using nursing processes in accordance with applicable scope and standards of practice and within the policies, values, and mission of the organization.

Job Specific Duties & Responsibilities

• Receives and responds to messages and calls for healthcare assistance using nursing processes in accordance with applicable scope of practice. Independently, triage patients and assess their medical needs to determine priority of care and routes directly.
• Addresses complex, urgent, emergent situations escalated by clinic staff.
• Provides professional advice, education, and options based on assessment and clinical judgements. When appropriate, contact the provider, Medical Assistant, or appropriate emergency response services.
• May assist callers with scheduling appointments, and provide referrals to other healthcare professionals, clinics, hospitals, community resources and healthcare providers.
• Documents symptoms/complaints, assessments, advice, and patient/customer responses. Accurately completes all required clinical documentation in an electronic medical system.
• Uses evidenced-based care standards throughout the nursing process. Make decisions reflecting knowledge of facts, knowledge of diseases/surgical conditions, care required, and good judgment.
• Develop and maintain professional and clinical skills. Completes all annual competency and education requirements with established parameters and time periods. Participate in staff meetings and educational in-services. Maintains awareness of policies and procedures and performance standards.
• Acts as a resource for other clinic staff.
• Able to draw labs, know normal values and report abnormal values immediately to the provider.
• EKG's in the clinic, knowledge of rhythms and report to the provider.
• Other duties as assigned.

Required Education and Experience

• One year of triage nursing experience, or equivalent, preferred.
• Three to five years of RN experience in related clinical areas required.
• Bachelor's degree, preferred.

Required Licenses, Certifications and/or Registrations

• Current RN license in the state of Washington.
• Current Basic Life Support (BLS) certification, or within 180 days of hire.
• Advanced Cardiovascular Life Support (ACLS) (PALS)certification within 3 months of hire.

Mason Health practices equal employment opportunity towards all workforce members and applicants for employment. Mason Health does not engage in or tolerate any discrimination in the workplace prohibited by applicable local, state, or federal law. Specifically, no workforce member will be discriminated against on the basis of their race, color, sex/gender (including pregnancy), sexual orientation, religion/creed, age, disability, marital or veteran status, national origin, genetic information, or any other characteristic protected by applicable state or federal law.

Location: Mason Health Walk-in Schedule: Days