Operations Administrator

Job Description

Job Description

WE ARE

Renewal by Andersen of Central Virginia is seeking an Operations Administrator to support our growing Operations Division. If you're detail-oriented, process-driven, and thrive on organizing people and information - this is your chance to be the behind-the-scenes powerhouse that keeps everything running smoothly.

OUR CULTURE

We believe people are the heart of what we do. Our team is built on a foundation of integrity, trust, and teamwork - with a shared goal of delivering an exceptional experience for our customers and each other. Every role at Renewal by Andersen has purpose, and every team member contributes to our success.

POSITION PURPOSE

The Operations Administrator supports the Executive Process Manager and broader leadership team by ensuring our operational systems, processes, and documentation stay organized, efficient, and compliant. You'll work across departments to audit workflows, support data tracking, and ensure smooth communication between Operations, Sales, and Accounting . You won't manage people - but you'll definitely manage processes, systems, and priorities with precision.

Core Responsibilities

Administrative Workflow Execution

• Execute daily administrative workflows and operational tasks
• Review orders to ensure compliance with documentation standards and operational requirements
• Maintain organization and accuracy across operational records

Revenue & Financial Coordination

• Review, validate, and recognize revenue in accordance with company requirements
• Review incoming payments and coordinate bank deposits
• Coordinate signed certificates of completion with accounting
• Support revenue tracking accuracy and project reconciliation

Project Closeout & Documentation

• Complete project closeout activities
• Ensure documentation accuracy and job completion records
• Process cancellation notices and maintain communication documentation
• Coordinate SOR documentation, routing, and follow-up with accounting and internal stakeholders

Customer Experience & Survey Coordination

• Manage homeowner survey distribution and response tracking
• Research survey exceptions and gather supporting documentation
• Escalate customer concerns appropriately when needed
• Support NPS reporting accuracy

Training & Administrative Support

• Develop training resources and administrative job aids
• Support SOP implementation provided by management
• Create:
  • Process guides
  • Flow charts
  • Videos
  • Visual job aids

QUALIFICATIONS Required

• Proven administrative experience in an operations or multi-department setting.

• Strong organizational skills with high attention to detail.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Clear written and verbal communication skills.

• Ability to work independently, prioritize, and maintain confidentiality.

Pr eferred

• Experience with CRM/reporting tools (RForce, Qlik, or similar).

• Administrative background in construction, service, or installation-based businesses.

• Familiarity with Renewal by Andersen's systems and workflows.

WORKING CONDITIONS

• Primarily office-based with occasional site visits.

• Frequent use of computer systems and standard office equipment.

• May include extended hours during peak periods or deadlines.

PERFORMANCE METRICS

• Accuracy and timeliness of reports and documentation.

• Compliance with administrative standards across departments.

• Organization of files, directories, and departmental records.

• Responsiveness and clarity in internal communications.

Benefits Include:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Training and professional development opportunities

Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.

From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it!

If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company!

Apply today!

Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.