Hourly Enrollment Success Specialist

Southwestern Community College District (SWCCD) is committed to meeting the educational goals of its students in an inclusive environment that promotes intellectual growth and develops human potential. We are the leader in equitable education that transforms the lives of students and communities.

SWCCD employees are collegial and collaborative. They demonstrate the highest degree of professionalism integrity and respect when interacting with students colleagues leadership and members of the Jaguar community. Our employees actively honor and respect diversity to foster a safe and welcoming community where all are inspired to participate and realize a sense of belonging.

Incumbents exhibit an equity-minded focus responsiveness and sensitivity to and understanding of the diverse academic socioeconomic cultural gender identity sexual orientation and ethnic backgrounds of community college students and employees including those with physical or learning disabilities and successfully foster and support an inclusive educational and employment environment.

Description

SUMMARY DESCRIPTION

Under the direction of the assigned supervisory/management personnel perform a variety of complex technical and varied clerical work related to student services which may include the areas of admissions and records financial aid outreach residency cashiering and counseling; provide technical and clerical support to faculty and staff; provide diverse information and assistance to students staff faculty managers and the general public regarding various student services and activities. Assist with all components of matriculation including but not limited to outreach admissions orientation placement registration and follow-up activities. This assignment may include participation in outreach activities off campus.

Qualifications

EDUCATION AND EXPERIENCE
Equivalent to two (2) years of college level coursework in business or other related fields
AND
Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates a basic knowledge and understanding of student services.

• One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement.
• If specifically referenced (i.e. degree or equivalent) related experience that is above the minimum requirement may be substituted for education on a year for year basis.

• Additional assessment is required for applicants with foreign degrees from colleges or universities outside of the United States. Applicants must have their coursework evaluated by a professional association that is a member of the National Association of Credential Evaluation Services ( NACES) and must submit a copy of the evaluation with the application.

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KNOWLEDGE AND ABILITIES

Knowledge of :

• Student services program and activities.
• Pertinent State federal and program area policies rules and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students financial aid college admission and other student services.
• Principles and procedures of financial and statistical record-keeping. Basic mathematics.
• Modern office procedures methods and equipment including computers and applicable software applications such as word processing spreadsheets and databases.
• Interpersonal skills using tact patience and courtesy.
• Oral and written communication skills.
• English usage spelling grammar and punctuation.

Ability to:

• Perform a variety of complex clerical and varied technical work in support of operations and programs.
• Understand explain and apply laws rules regulations and policies related to various college programs and student services.
• Learn and effectively implement emergency procedures for the site.
• Analyze situations accurately and make judgments without immediate supervision.
• Operate office equipment including computers and supporting word processing spreadsheet and database applications.
• Type and/or enter data at a rate of speed necessary for successful job performance.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties.
• Maintain accurate and complete records and prepare reports.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Analyze situations accurately and adopt an effective course of action Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial ethnic disabled sexual orientation and cultural populations of community college students.
• Communicate clearly and concisely both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Serve on appropriate college committees and attend a variety of meetings.

JOB DESCRIPTION : Enrollment Success Specialist

Duties

ESSENTIAL DUTIES

1. Perform various admissions and records functions in accordance with District policies and procedures; review track and process applications and related forms; assist students with the enrollment process; process student registrations grade changes and other documents assuring completeness; research and resolve discrepancies and problems in records; provide information and explain District policies procedures rules and regulations; track and monitoring the collection of positive attendance rosters registration data and grades; update usernames and reset passwords; interpret and apply admission and registration rules regulations and polices; maintain student records; receive review and process incoming transcripts and transcript requests.
2. Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency status including applying non-resident regulations; inform students of residency status resident and non-resident tuition fees; determine and send appropriate forms.
3. Serve as a central point of contact for the college with general knowledge to answer a variety of questions in various formats (e.g. written telephone virtual and in-person).
4. Compile data and information from various sources and prepare appropriate forms schedules and reports; list extract and summarize data; possess proficiency in integrated software systems to enter and extract student data and research student information as needed.
5. Support students with understanding how to complete and submit student petitions and various forms; receive and review petitions and forms for completeness; route petitions and forms to appropriate departments; process forms and petitions as assigned.

Supplemental Information

SALARY SCHEDULE: CSEA - Classified Bargaining Unit

This is a non-telecommuting position.

For more information please contact Wayne Branker at or call .

Application Process:

A confirmation email will be sent once your application packet has been successfully submitted.

It is the sole responsibility of the applicant to ensure that all required application materials are submitted by the initial screening deadline date. Required materials including a current resume unofficial transcripts verifying awarded degree(s) and completion date and any relevant certifications diplomas or licenses that demonstrate you meet the minimum qualifications of the position. Failure to submit supporting documentations may result in an incomplete application.

Applications should be completed thoroughly and resumes will not be accepted in lieu of an application but should be attached as a supporting document. All notifications to applicants will be sent electronically to the email address provided in the application.

A separate complete application packet is required for each position for which you are applying for. All materials included in your application packet become SWCCDproperty will not be returned will not be copied and will be considered for this opening only.

For Academic positions (only) : If you do not possess the exact degree major(s) listed in the minimum qualifications section you will need to submit an equivalency application.

A screening committee will evaluate applicants taking into account the breadth and depth of relevant education training experience skills knowledge and abilities. Selected applicants will be invited for an interview.

INTERVIEWTRAVELCOSTSMUSTBEBORNEBYTHEAPPLICANT.

If additional positions become available in this classification applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

Candidates selected for employment with SWCCD must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

Successful candidate selected may be assigned to any of the campus sites (Chula Vista Crown Cove National City Otay Mesa and/or San Ysidro).

American with Disabilities (ADA):

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made as soon as practical by calling Human Resources at .

Equal Employment Opportunity:

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act SWCCD will make reasonable accommodations for individuals with disabilities.

SWCCDshall not discriminate against any person in employment or in any program affiliated with the SWCCD on the basis of age ancestry color ethnic group identification national origin religion race sex sexual orientation physical or mental disability veteran status or on the basis of these perceived characteristics or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report:

SWCCD is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPDwebsite.

If you would like to receive a hard copy of the Annual Security Report which contains this information you can stop by the College Police Department or you can request that a copy be mailed to you by calling .

Drug and Alcohol Abuse Prevention Plan (DAAPP):

More information about theDAAPP including the Biennial report and additional resources can be found in the Drug and Alcohol Abuse Prevention Programwebsite.

Required Experience:

IC