Baggage Service Agent

Job Description

We are looking for a reliable and experienced Janitorial Cleaner to perform a variety of cleaning duties to ensure a clean, safe, and orderly environment across assigned facilities. This role plays a critical part in maintaining the overall appearance and sanitation of the workplace, contributing to a positive experience for employees, clients, and visitors.

Responsibilities include:

• Greet and assist passengers in baggage claim, providing clear information and directions.
• Make baggage arrival announcements and communicate relevant instructions to passengers.
• Log incoming flights and track baggage delivery status, including updates for delayed arrivals.
• Monitor baggage delivery and address irregularities within the baggage handling process.
• Create and manage claims for lost, damaged, or pilfered baggage using tracking systems (e.g., NetTracer or scanners).
• Update claim files with accurate and timely information.
• Coordinate the return and delivery of lost or delayed baggage to customers, including preparing delivery orders and arranging courier services.
• Process and secure unclaimed baggage; maintain accurate on-hand inventory records and contact passengers when applicable.
• Partner with ramp services to track missing or late-arriving bags and ensure timely updates.
• Complete baggage quality checks and maintain service standards.
• Ensure compliance with FAA, airline, and company regulations.
• Maintain a clean and organized work area and report operational or maintenance concerns to leadership.
• Provide a professional, courteous, and positive experience for passengers, clients, and team members.
• Work independently while maintaining strong communication with team members and leadership.
• Comply with all safety, security, and quality standards set by the company and regulatory authorities.
• Adhere to assigned work schedules and perform additional duties as required.

Physical requirements include:

• Ability to stand and walk for extended periods (up to 8+ hours per shift).
• Ability to lift, push, or pull up to 50 pounds regularly.
• Work may involve continuous movement throughout the shift.

Work environment includes:

• Airport setting with moderate noise levels.
• Fast-paced, customer-facing environment.

Qualifications and skills include:

• Strong verbal and written communication skills in English.
• Ability to clearly explain procedures and respond to customer inquiries.
• Active listening skills with a customer-focused approach.
• Ability to follow written and verbal instructions.
• Strong attention to detail with the ability to handle multiple situations effectively.
• Capability to manage routine challenges using sound judgment.

Minimum requirements include:

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Basic computer skills required.
• Reliable transportation required.

Company requirements include:

• Must comply with company uniform and grooming standards.
• Must display and carry valid SIDA badge/Airport ID at all times.
• Must follow all ABM policies and procedures as outlined in the Team Member Handbook.

Qualifications

Must be 18 years of age or older.

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

This job description is subject to change at any time at the discretion of management

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 156844
• Posting Date 06/10/2026, 07:47 PM
• Job Schedule Full time
• Locations Providence, RI, United States
• Job Category Customer Service
• Work Days Full Time, Including Weekends
• Workplace On-site