Account Manager

Description

Account Manager – HPG Brands

Position Summary:
The Account Manager is an inside sales position responsible for actively engaging with customers daily to build relationships, identify opportunities, and drive sales growth across all HPG Brands. This role supports our Outside and National sales teams to ensure business success and works closely with Associate Account Executives to grow the region.

Key Responsibilities:
The following responsibilities illustrate the diverse duties associated with this role. Additional tasks may be assigned as needed:

• Meet or exceed monthly sales quotas across all HPG Brands subsidiaries.
• Conduct proactive outreach daily to build relationships, discuss campaigns, and follow up on marketing initiatives by email, phone, and other marketing channels.
• Effectively engage in virtual meetings with customers and assist Outside Sales Teams when needed and drive opportunities that come from customer engagements.
• Identify and secure new business opportunities within existing accounts through relationship management of assigned accounts across all brands.
• Develop and maintain a strong sales pipeline to achieve revenue goals.
• Identify growth opportunities while recognizing and addressing the current and future needs of customers within an assigned region.
• Deliver high-quality customer service and support, including handling inbound queue calls.
• Provide customer quotations in a timely manner.
• Educate customers on HPG sales tools (samples, corporate presentations, special programs, website tools etc.).
• Maintain up-to-date product knowledge to enhance customer interactions.
• Offer expert product and industry insights when needed across all HPG Brands.
• Update and manage CRM records in a NetSuite environment to track pipelines.
• Generate reports and analytics to support sales growth for customers.
• Follow up with thank-you calls on large orders to strengthen relationships.
• Execute tasks efficiently, meet deadlines, and ensure completion of responsibilities.
• Collaborate internally across departments and HPG Brands to resolve issues for accounts.
• Perform additional duties as assigned.

Requirements

Qualifications:
Education, experience, and skills required for success in this role:

• Bachelor’s degree or equivalent experience.
• Minimum of one (1) year experience in sales.
• Experience in the promotional products industry is a plus.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems (NetSuite preferred).

Knowledge, Skills, and Abilities:

• Strong client relationship-building skills.
• Excellent oral, written, and presentation communication abilities.
• Effective problem-solving and negotiation skills.
• Detail-oriented with strong proofreading and accuracy skills.
• Team player with the ability to work independently.
• Business development mindset with a focus on sales growth.
• Exceptional customer service awareness and responsiveness.
• Ability to manage multiple tasks and adapt to changing priorities.
• Self-motivated with the ability to make independent decisions.
• Remains professional, calm, and solution-oriented under pressure.
• Capable of recognizing when to seek guidance from leadership.

Physical and Mental Requirements:

• Ability to sit, stand, and move within an office environment.
• Use of office equipment; ability to lift up to 15 pounds.
• Strong hand-eye coordination and physical dexterity.
• Ability to read, see, and differentiate colors.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• 401(k)
• Referral program

The pay for this position is $65,000 annually plus commission.

Equal Opportunity Employer Statement:

HPG Brands is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation (including transgender status and gender identity), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), disability, genetic information, marital status, arrest and conviction history, veteran status, or any other category protected by law. We are committed to fostering an inclusive and diverse workplace.

Join HPG Brands and be a part of a dynamic, growth-focused sales team!