Supply Chain Manager

Supply Chain Manager

Location: Cincinnati, OH area

Position Type: Full-Time

Compensation: $85,000 – $100,000 Total Compensation (Base Salary + Bonus)

Position Overview PrideStaff is seeking a detail-oriented, adaptable Supply Chain Manager for a growing manufacturing client. This role combines supply chain planning, logistics, and direct customer service representation (CSR) in a fast-paced environment. The ideal candidate will wear multiple hats, manage customer relationships, and optimize order delivery across domestic and international channels.

Key Responsibilities

• Customer Service & Order Management:
  • Receive and address customer inquiries regarding products and services via phone and email.
  • Partner with customers to align demand with available product supply.
  • Process purchase orders following established client and account procedures.
  • Establish lines of communication between the organization and customers to support commercial business and delivery goals.
• Supply Chain & Logistics Oversight:
  • Issue stock orders to affiliated branch and warehouse locations to maintain product availability.
  • Monitor order entry, prioritization, completion, and shipping schedules with international production facilities.
  • Track customer delivery performance metrics and maintain safety stock targets aligned with customer forecasts.
  • Optimize supply chain operations and costs in coordination with shipping, purchasing, and logistics partners.
  • Identify supply chain risks proactively and execute mitigation actions.
• Systems & Administrative Support:
  • Integrate customer orders and forecasts into order monitoring systems and tools (e.g., Excel, Access).
  • Update or establish detailed procedures for supply chain workflows.
  • Provide backup coverage for shipping and accounting tasks when needed.
  • Support non-technical workshop duties as necessary.

Qualifications & Requirements

• Experience:
  • 2+ years of experience in a Call Center, Contact Center, or direct Customer Service role required.
  • 3+ years of experience within a manufacturing environment preferred.
  • Experience in the Construction and Agricultural (AG) equipment market preferred.
• Skills & Proficiency:
  • Strong customer service mindset with excellent interpersonal and communication skills.
  • Proficiency in Microsoft Office (Excel and Access) required; experience with QuickBooks preferred.
  • Strong multitasking, time management, problem-solving, and organizational skills.
• Travel:
  • Limited travel required (up to 10% within North America).

Benefits & Compensation

• Total Target Compensation: $85,000 – $100,000 (Base Salary + Bonus)
• Health & Wellness: Subsidized Health, Dental, and Vision insurance.
• Paid Time Off: 2 weeks accrued PTO after 90-day onboarding period (up to 3 weeks for experienced candidates), plus 6 days/year sick leave (pooled PTO).
• Retirement: Simple IRA with up to 3% company match through Fidelity.