Part-Time Guest Service Representative - Live On

Job Summary The Guest Service Rep ensures that all guests receive the highest service level of hospitality during their stay and maintains good personal and working relationships with internal and external clients. Essential Functions Ensure an excellent first impression for all guests and potential guests. Offer assistance to guests and provide concierge service regarding hotel and the community. Ensure guests’ check‑in and departure experience is warm and welcoming. Work with the team to coordinate and provide services in housekeeping, maintenance, sales and operations. Assist in processing laundry. Utilize and follow all safety and security procedures. Handle secure cash handling and processing procedures. Manage confidential information for the company and guests. Administer key control properly. Conduct property/security walks routinely. Knowledge, Skills, and Abilities Knowledge of Microsoft Office products. Knowledge of hospitality guest management systems. Excellent verbal and written communication skills. Good organizational skills; detail‑oriented. Comfortable working in an environment that requires multitasking. Focused on providing exceptional customer service. Able to problem‑solve and resolve issues effectively and efficiently. Preferred Education/Experience High school diploma or GED; or 6+ months working in customer service. Cash‑handling experience. Physical Demands The employee is frequently required to sit, stand, walk, reach with hands and arms, and to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and peripheral vision. The noise level is usually moderate. We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. #J-18808-Ljbffr Concord Hospitality Enterprises