Senior Product Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Data Center Product Manager, IT Asset Lifecycle Management

ROLE SUMMARY

We are looking for a seasoned Product Manager to own and grow our front-of-lifecycle Data Center infrastructure services portfolio. This role sits at the intersection of hardware, software and services — covering the full spectrum of how compute, storage, and networking assets get specified, procured, configured, deployed, and managed at scale. You will work closely with Hyperscale cloud providers, Neo Cloud operators, Enterprise IT organizations, Colocation providers and OEMs/ODMs to deeply understand their needs and translate them into differentiated, high-impact and circular capabilities. 

This is a highly cross-functional role that demands equal parts industry domain and technical credibility, strategic thinking, execution skills and executive communication. You will own the roadmap for services spanning hardware configuration, rack and stack, staging & deployment, forward and reverse logistics, smart hands and more — and you will be accountable for evaluating and validating the opportunity, developing recommendations, building the business case for funding, securing executive alignment, building, launching and scaling those capabilities. 

WHY THIS ROLE

The Data Center infrastructure market is undergoing its most significant transformation in a generation — driven by AI workload growth, hyperscale capacity expansion, and the rapid rise of Neo Cloud operators. This role puts you at the center of that shift, building the capabilities that define how critical infrastructure gets deployed at scale. You'll have real ownership, executive visibility, and the opportunity to shape a product area with a significant growth trajectory.

RESPONSIBILITIES

Market & Customer Intelligence

• Lead structured Voice of Customer programs across target segments — including direct customer interviews, win/loss analysis, advisory boards, and field feedback loops

• Conduct rigorous market sizing, segmentation, and competitive analysis to inform strategy and investment decisions

• Engage with industry analysts and participate in relevant forums to shape market narrative and gather forward-looking insight

Product Strategy & Roadmap

• Own the end-to-end product roadmap for front-of-lifecycle DC infrastructure services

• Define product vision grounded in market dynamics, competitive intelligence, and customer need across different segments and geos

• Identify white space opportunities and build recommendations that drive differentiation, revenue growth, and operational scalability

Business Case & Investment Planning

• Build robust business cases for new capabilities and investments, including market opportunity sizing, financial modeling, pricing strategy, and ROI projections

• Define success metrics and KPIs for each capability area; establish clear go/no-go criteria and track performance post-launch

• Partner with cross-functional teams to ensure plans are grounded in realistic growth targets, cost structures and margin levels

Stakeholder Alignment & Leadership Engagement

• Develop and deliver compelling executive-level presentations to secure investment, alignment, and go-forward decisions from Leadership Teams

• Drive cross-functional consensus across Technology/Engineering, Operations, Commercial and Finance — managing competing priorities and navigating organizational complexity

• Maintain a clear, regularly updated product narrative that keeps stakeholders informed and engaged throughout the product lifecycle

Service/Technical Build & Go-to-Market

• Partner with Sales, Marketing, and other GTM teams to develop positioning, packaging and pricing strategies for new capabilities

• Partner with Technology/Engineering on software build-out

• Partner with Operations on onsite / shop floor processes. Define service specifications, SLAs, and acceptance criteria in partnership with delivery stakeholders

Launch & Scale

• Work across end-to-end teams (from Marketing to Billing) to ensure service capabilities are operationally ready to scale

• Support enablement efforts

• Support pipeline development through customer engagements, RFPs, and executive briefings; serve as a product SME in customer-facing conversations

• Establish feedback mechanisms to continuously improve service quality and customer satisfaction measured through NPS scores

• Track product performance against success metrics/KPIs set prior to launch

BACKGROUND & QUALIFICATIONS

Required

• 15+ years of Product Management experience, with a focus on enterprise data center infrastructure

• Deep domain knowledge of the Data Center ecosystem — including Hyperscale cloud builders (AWS, Azure, GCP, Oracle, etc.), Neo Cloud / GPU cloud operators, Enterprise DC environments, and CoLo providers (Equinix, Digital Realty, etc.)

• Hands-on familiarity with front-of-lifecycle workflows: hardware procurement and configuration, rack and stack, staging and integration, deployment logistics, and smart hands services

• Demonstrated ability to develop and present business cases and strategic plans to senior leadership, and to achieve buy-in across complex, matrixed organizations

• Strong analytical skills — comfortable building financial models, sizing markets, and synthesizing qualitative and quantitative data into clear recommendations

• Excellent communication and storytelling skills; able to translate technical complexity into crisp, compelling narratives for executive and customer audiences

• Experience engaging with industry analysts and customers as a product spokesperson

• Bachelor's degree or equivalent experience is required, MBA preferred.

Preferred

• Experience at or with infrastructure services vendors, ODMs, VARs, systems integrators, or hyperscaler supply chain organizations

• Familiarity with DC infrastructure trends: AI/GPU cluster buildouts, liquid cooling, power density increases, next-gen networking, and automation/orchestration at scale

• Background in or exposure to professional services, managed services, or field services product development

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.