Senior Product Manager

Senior Product Manager (Business Development & Customer Relationships)

Locations: London, New York, Philadelphia or New Jersey – Hybrid Working Model

About Springer Nature:

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.

About the Role:

We are hiring for a Senior Product Manager with a focus on strategic and customer-focused business development & customer relationship management. In this role you will bridge the gap between market needs and product strategy for our Pharma Solutions Team.

You will be responsible for identifying growth opportunities, translating customer insights into product improvements, and fostering long-term partnerships with key accounts. This role will include focusing on value creation, market development, and strategic relationship management aligned with our product roadmap.

Role Responsibilities:

Market & Business Development (Product-Led)

• Identify new market opportunities and customer segments aligned with the product strategy
• Analyse market trends, customer needs, and competitive landscape
• Develop business cases and growth initiatives in close collaboration with Product Management
• Support go-to-market strategies and product launches
• Contribute to pricing, positioning, and value proposition development
• Identify strategic partnerships that enhance product adoption and ecosystem growth

Customer Relationship & Strategic Account Management

• Build and maintain strong, long-term relationships with key customers and stakeholders
• Act as the interface between customers and the product team
• Deeply understand customer use cases and translate them into product requirements also powered by AI
• Conduct regular business and performance reviews with strategic accounts
• Identify expansion opportunities (new use cases, additional solutions, upselling aligned with product value)
• Monitor customer satisfaction, adoption, and retention metrics

Skills, Experience and Qualifications:

• Market-oriented thinking
• Knowledge of AI impact in Pharma workflows
• Customer-centric mindset
• Strategic relationship management
• Product understanding & value articulation
• Analytical and structured working style
• Cross-functional collaboration
• Ownership and accountability
• Bachelor's or Master's degree in life sciences, engineering, or a related field
• Significant demonstrable skills in business development, product or strategic account management
• Product Management skills and an understanding of product-driven organizations
• Strong analytical and market research skills
• Ability to translate customer needs into structured business and product insights in a fast-moving AI world
• Excellent communication and stakeholder management skills
• Knowledge of the latest AI developments
• Strategic mindset combined with strong execution capabilities
• Fluent in English (additional languages are an advantage)
• Willingness to travel as required for the role (approximately 15% annually)
• Ability to liaise with stakeholders across the globe

US employees are eligible for benefits including, but not limited to, medical, dental, vision, short and long term disability, life and AD&D insurance, tuition assistance, employee assistance program, paid vacation and sick time, flexible spending accounts, and a 401k retirement savings plan.

In order to comply with various pay transparency laws and legislations in the United States, the salary range and benefits for this position are included. This information is only applicable to US-based candidates and the actual salary offer may vary based on work experience, education, skill level and equity. Salary ranges differ by country due to various local market considerations. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

US Annualized Base Salary Range: $110,000 - $130,000. This role is eligible for an annual performance-related bonus plan.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. Find out more about our DEI work here.