Reporting Analyst

To support client operations, the full-time Reporting Analyst will manage the setup and automation of standard reporting requests, collaborating with various teams to ensure client reporting needs are met. Key responsibilities Maintain knowledge of reporting capabilities and products to effectively support client needs Build and automate standard reports in Excel and other tools, ensuring timely delivery to clients Analyze data discrepancies and innovate reporting processes to enhance overall performance Required qualifications Strong technical aptitude and experience with reporting tools such as Excel, Genesys, Calabrio, and Empower Ability to work cross-functionally with teams and external partners Solid mathematical and analytical skills for data analysis and problem-solving Demonstrated organizational skills and attention to detail Professionalism and a positive work ethic in a collaborative environment