Quality Assurance Engineer I

Job Opportunity

The role involves executing both formalized and free-form test scripts for various Point-of-Sale (POS) platforms across supported brands. Responsibilities include testing new releases, upgrades, fixes, and campaigns. The position requires creating and executing end-to-end test plans, managing all test activities to ensure objectives are met, and documenting detailed test scripts, test notes, and defects. Timely escalation of quality issues and regular status updates during the testing cycle are essential. Additional duties include developing and maintaining system documentation, troubleshooting test host connection issues, assisting end-users, and contributing to training materials. The role also supports testing and quality assurance of Enterprise forms, adheres to current support processes while recommending improvements, and documents updates. Participation in special projects and collaboration to achieve organizational goals and share knowledge are also key aspects of the position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements

- High School degree or GED with 1 – 2 years experience in a QA role OR Bachelor's degree in Software Engineering or similar

- Demonstrates a positive attitude.

- Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and written.

- Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software.

- Knowledge of Microsoft Windows operating system & Microsoft Word, Excel and Outlook.

- Ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals.

- Jira experience (nice to have) Experience in a QA role for a Retail Support environment.