Front Desk Associate

Lead Front Desk Associate

The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys coaching others while delivering exceptional customer service.

Key Responsibilities

• Sales & Lead Management
• Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
• Confidently present and sell The Lash Lounge membership options and retail products
• Track, manage, and nurture leads through the CRM system
• Meet or exceed individual and team sales and membership goals
• Front Desk Leadership
• Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
• Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
• Support daily front desk operations including scheduling, check-in/check-out, and guest flow
• Guest Experience
• Create a welcoming, luxury experience for every guestboth in person and over the phone
• Resolve guest concerns with professionalism and a solution-oriented mindset
• Ensure accurate guest records, memberships, and payments
• Operations & Administrative Duties
• Open and/or close the salon as needed
• Maintain front desk organization, cleanliness, and brand standards
• Support management with reporting on leads, memberships, and front desk performance
• Other duties as assigned

Qualifications

• 2+ years of experience in sales, front desk, hospitality, or customer service (membership-based spa/salon experience preferred)
• Proven ability to sell memberships, packages, or recurring services
• Strong phone presence and confidence handling objections
• Leadership mindset with the ability to coach and motivate others
• Organized, detail-oriented, and comfortable working with goals and metrics
• Flexible availability, including evenings and weekends

What We Are Looking For

• A natural closer who enjoys sales and relationship-building
• Someone who takes ownership of results and leads by example
• A polished, professional communicator who aligns with a luxury brand
• A team player who thrives in a performance-driven environment
• A self-starter who can work independently or as part of the team

Compensation & Benefits

• Competitive hourly pay + commission/bonuses based on membership sales
• Free lash extensions and other salon services
• Discounts on retail products
• Growth opportunities
• Supportive, positive team culture

Available Schedules:

• Full-Time: Tuesday - Saturday: 11am to 7pm
• Full-Time: Wednesday - Sunday: 11am to 7pm

Compensation: $17.00 per hour