Customer Experience Representative

At HomeTeam, we put people first. We make sure you have the tools, support, and training you need to deliver a delightful experience to every customer. Responsibilities As a HomeTeam Customer Service Representative, you will: Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers. Interact with customers and prospects by scheduling various pest and builder related services using the Route Point software. Resolve customer problems with invoices and billing questions. Conduct telephone conversations with customers about issues surrounding their service in a professional manner. Enter service-related notes in system software. Provide general marketing information to prospects and customers as requested. Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed. Maintain customer files on computer and in filing system. Validate technician paperwork for completeness and accuracy. File technician paperwork in customer files. Update notes in system with technician and other employee customer information. Print, distribute, and review service tickets for technicians. Have a basic knowledge of technician’s job and processes of the company’s treatment processes. Properly follow HomeTeam Pest Defense telephone etiquette procedures. Have the ability to calm and diffuse angry customers. Escalate appropriate inquiries or problems to managers. Collect and reconcile payments received by technicians. Benefits Competitive pay $$ $17 hourly Comprehensive benefits package including medical, dental, vision Company paid life & AD&D insurance 401(k) plan with company match up to 6% Employee stock purchase plan Paid Time off and holidays Employee discounts Tuition reimbursement Dependent scholarship awards An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Qualifications Minimum Requirements: Must have 1 year of previous customer service experience. Entry level customer service skill and technique. Basic / entry level understanding of computers. Entry level skill on use of company telephone features and how to use them. Must be 18 years or older with a high school diploma or GED. Physical Demands / Working Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodation. HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr