Sales Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Company Overview

OrangeTheoryFitness is committed to building a strong community with science based, technology tracked, coach inspired group workout and member recognition. We offer 60 minute classes designed to accommodate students at all fitness levels in a way that is empowering, energizing, and fun.

Position Overview

The successful candidate will assist the Studio Manager and Assistant Studio Manager with new membership sales, studio operations/ cleaning, and membership retention. Our sales and service advisors provide superior customer service making every visit a memorable experience while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.

Essential Duties and Responsibilities

Sales

• Execute sales process of lead generation, follow up, and closing the sale.
• Meet and exceed sales goals.
• Build relationships and understand a prospects fitness goals, and present available services to help them achieve goals.
• Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
• Develop selling skills by participating in trainings and company meetings.
• Be knowledgeable about all products, programs and pricing.
• Sell retail items and answer questions about brands.

Membership Retention

• Assist members with in-person and phone inquiries regarding membership policies.
• Greet members and visitors warmly and make them feel welcome in the studio.

Studio Operations

• Maintain a clean and safe studio during shift by completing cleaning and operational tasks.
• Follow all procedures.

Other

• Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
• Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 1+ years of fitness or other sales experience. Training experience a plus!

Required Technical / Other Skills and Abilities

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
• Strong customer service skills
• Solid writing and grammar skills
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and studio software
• Must be available some morning shifts starting at 4:30am and/or night shifts until 7pm
• Must be able to multitask

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
• May be asked to occasionally lift up to 70 pounds.
• Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces.

Compensation and Perks

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. There is opportunity for bonus based on performance, and opportunity for growth within the company.
This position is a part- time hourly role, with a pay range of $16.90/hour. Gym membership to Orangetheory is included with employment.