Examiner I - Driver License -District F

Program Coordinator I (S)

It's the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

New hire applicants will be hired at a hiring rate of $44,210. This is a continuous posting for District F which serves the following counties: Hamlet, Laurinburg, Lumberton, Pembroke, Polkton, Raeford, Fayetteville (South), Fayetteville (West), Stedman. We are currently looking for Driver License Examiners to serve the citizens of North Carolina. You will be responsible for administering eligibility tests, evaluating people applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into the internal system for reporting. You are the face of the DMV and serve an important role in reducing wait times and improving customer service. To ensure we meet our mission of providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required. Related program experience for this position includes one or more of the following: customer service experience with diverse groups, providing detailed information to the public, working in environments that require interviewing individuals to gather information, and/or having a working knowledge of DMV policies and procedures. Experience with the collection and disbursement of cash is helpful. Candidates must demonstrate the ability to manage time efficiently to accomplish required tasks. Special Requirement: Applicants must possess a valid Class C North Carolina Driver License with no more than five active points and no suspensions or revocations within the last ten years. Selected candidates must also attend, complete, and pass a certification training program requiring an overnight stay Monday through Friday.

Knowledge Skills and Abilities/Management Preferences

• Experience explaining policy, procedure and/or laws to educate customers or the public.
• Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele.
• Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
• Work experience typing using a computer keyboard.

Salary Grade and Salary Range: NC08 $39,244 - $68,679

Minimum Education and Experience

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.