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Senior CX Product Manager — Omnichannel Experience

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Ashley Furniture is hiring a Senior Manager, Customer Experience Product to lead the development and execution of CRM/workflow solutions across phone, chat, email, and web channels. You will translate customer pain points into clear requirements and drive delivery with operations, technology, and care teams. You will shape the roadmap, help optimize case management, IVR routing, and self-service capabilities, while measuring impact on CSAT, resolution times, and efficiency in a fast-paced, #J-18808-Ljbffr Default Brand

Vacancy posted 5 days ago
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