Customer Service Associate

Job Description Job Description We are hiring a Customer Service Representative in Columbus, OH. Each member of our team has the primary objective of delivering an exceptional customer experience. The Customer Service Representative must possess excellent communication skills and the ability to handle multiple customer interactions efficiently. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.
Customer Service Representative Preferred Skills & Qualifications:
Superior communication skills
Work with a sense of urgency; demonstrate timely and thoroughly execution
Upbeat & outgoing mindset with positive energy
Interacts successfully with individuals and also teams
Creates productive customer connections
Prior customer service or sales experience preferred
Interacts successfully with team members and store management
Ability to work effectively independently and within a team to perform all tasks as assigned
High school diploma or equivalent
SAP experience is a plus
Flexible with an ability to handle multiple tasks when priorities shift
Customer Service Representative Responsibilities:
Assists in stock rotation, using the first in, first out method and restock outs
Answer customer inquiries in a professional manner
Enter, track, monitor and coordinate customer materials.
Delivers orders to customers as they arrive for pickup
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Complete sales transactions
Manage time with customer efficiently and effectively
Provide timely communication, leadership, and continuous feedback towards process improvement.
Specific customer purchase order processing
Analyze customer needs and provide appropriate solutions
Handle customer inquiries, complaints, and escalations in a professional manner
Maintain accurate and detailed records of customer interactions
Customer Service Representative Benefits:
Flexible scheduling and competitive compensation
PTO
Health & Wellness plan options for full time employees
Guided training
Compensation is determined based on a variety of factors including skills and abilities, education, experience and other relevant factors. The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.
Please submit a resumé to apply.