Front Desk Agent/Night Auditor

Job Description

Job Description

IHG® Hotel

At IHG Hotels & Resorts, we create unforgettable guest experiences by delivering True Hospitality for Good —every guest, every stay, every shift. We are currently seeking a reliable and detail-oriented Front Desk Agent to join our Front Office team.

This role is essential to ensuring smooth overnight operations, exceptional guest service, and accurate financial reporting while maintaining a safe and welcoming environment for our guests.

Your Day-to-Night Responsibilities

• Provide warm, professional guest service during overnight hours

• Perform nightly audit procedures and balance daily financial transactions

• Accurately close out the business day in the hotel PMS system

• Process guest check-ins and check-outs

• Handle guest inquiries, requests, and concerns with professionalism and care

• Prepare daily financial and operational reports

• Maintain front desk security and safety during overnight hours

• Communicate effectively with morning staff and management to ensure seamless transitions

What We’re Looking For

• Previous hotel front desk or night audit experience preferred

• Strong attention to detail and accuracy

• Basic accounting or cash-handling experience a plus

• Ability to work independently and remain calm under pressure

• Excellent customer service and communication skills

• Reliability, punctuality, and professionalism

• Comfort working overnight shifts and flexible scheduling

What We Offer

• Competitive hourly pay based on experience

• IHG employee travel and hotel discount program

• Supportive team environment

• Opportunities for growth within Front Office and hotel operations

Schedule

• Full time and part time positions available.

• shifts available:7am - 3pm, 3pm-11pm, 11p-7am

• Flexible scheduling based on business needs

We are proud to be part of IHG Hotels & Resorts , where we celebrate diversity, foster inclusion, and are committed to building a workplace where everyone belongs.

This hotel is an Equal Opportunity Employer .