Insurance Customer Service Specialist

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

Bystol Insurance & Financial is seeking an experienced customer service representative to become the next member of our team. We have serviced Germantown and the surrounding areas with their property, casualty, and financial security needs for over two decades. We pride ourselves on providing a high level of customer service while fostering a collaborative and friendly work environment. If you are ready to contribute your skills to an agency that invests in your success and values you as a key member of the team, explore a career opportunity with us!

Responsibilities:

• Participate in on-the-job customer service training
• Build and maintain strong relationships with our policyholders
• Counsel and advise prospects and policyholders on matters of protection and coverage
• Processing customer claims
• Take policy payments
• Troubleshooting customer questions and concerns

Qualifications:

• Experience in client service environment preferred
• Highly effective communication skills - oral and written
• Strong interpersonal skills to build rapport with prospective and existing customers
• Organizational skills and effective time management to succeed in a semi-autonomous, fast-paced environment
• Analytical skills to understand complex coverage details and underwriting guidelines
• This position requires that incumbents attain and maintain current state insurance license in property and casualty

Compensation Package:

• Hourly
• Bonuses
• Paid vacation