Retail Team Member - Seasonal (18+)

Retail Team Member

The ideal Retail Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Retail team, creating the opportunity for guests to purchase items in a friendly, helpful and efficient environment providing product information while properly processing sales transactions.

Provide our guests with efficient, friendly and thoughtful service

Responsible for keeping track of inventory and re-stocking supplies as necessary

Ensure that the Slope Side Sports Shop shelves and displays have a neat and orderly appearance

Communicate items to be ordered in a timely fashion

Clean and maintain displays, shelves, windows and entrance door

Responsible for assisting in making sure the Slope Side Sports Shop hits its revenue goals by suggestive selling items to potential buyers

Handle dissatisfied guests efficiently and courteously to ensure their satisfaction

Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, and dining

Communicate with other departments as needed via telephone and two-way radio

Balance all cash and credit card receipts at the end of your shift

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Work as a team member to ensure our guests have the best possible experience

Understand emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management's Mission, Vision, and Values

Comply with Bear Creek and Southern Management's policies and procedures

Must be at least 18 years or older to be in this position

High School Diploma or equivalent is preferred

Previous retail experience is a plus

Availability during peak operating times, i.e.: weekends, holidays and special events

Ability to learn and become proficient understanding of the Sirius Ware software and scanner

Effective communication skills

Basic math and computer skills are a must

Excellent guest service skills

Strong attention to detail and follow through is essential

Excellent interpersonal skills and ability to interact with different types of personalities

Must be able to convey information and ideas clearly

Must maintain composure and objectivity under pressure

Must be well organized, detailed and able to make proper decisions

Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Crouching : Bending body downward and forward by bending legs and spine.

Fine Manipulation : Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.

Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).

One-on-one (in person)

Telephone

Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

Kneeling : Bending legs at knees to come to rest on knee(s).

Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds.

Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.

Pushing - Exerting force upon an object so that the object moves away from the force

Pulling - Exerting force upon an object so that the object moves toward the force

Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

Indoor / Office Environment

Benefits Bear Creek offers loads of discounts and privileges for our team members.

Skiing and snowboarding

Free rentals*

Free lesson*

Free snow tubing*

Referral Bonus Program

Discounted tickets for Bear Creek events and activities

Discounts on items from the Hotel gift shop and Slopeside Sports retail store

Discounts at the Spa

Discounts at our Restaurants*

1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*

*Some restrictions apply based on availability and season.