Client Care Specialist

Safe Alliance – Client Care Specialist The Client Care Specialist at the Shelter supports the agency by providing hope and healing to those impacted by domestic violence and sexual assault through administrative support to direct service and leadership staff. Responsibilities/Accountabilities Client Care Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary. Answer hotline calls – provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of the entire family. Act with clients in mind and work to meet client needs and expectations to the extent possible. Provide information and referral to community resources to callers as appropriate. Assist caller with navigating the criminal justice system related to victimization by providing information, court preparation, and education; work closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office. Educate client on the process to obtain a protective order and coordinate with the Victim Assistance and Legal Representation Program, as appropriate. Gather initial intake information and connect with appropriate staff member. Provide crisis intervention services by telephone or in person as necessary, including responding to hotline calls. Manage behavior within the shelter by enforcing structure while keeping clients in mind. Resolve residential conflict and maintain a safe environment while keeping clients in mind. Respond to area hospitals to provide rape crisis support as necessary. Administration Adhere to agency procedures concerning documentation, critical incident reports and client satisfaction surveys; participate in the quality assurance process. Maintain accurate database information by entering required client information. Partner with direct care staff to maintain up‑to‑date client files, including electronic and physical files. Support office function by handling mail and maintaining a supply of current forms. Keep client and staff workspaces clean and functional. Maintain an up‑to‑date inventory of needed supplies for staff and clients. Verify and print timecard in a timely manner. Stewardship Support agency mission by participating in agency and community meetings and committees as requested by supervisor. Promote and maintain professional relationships with agency staff, volunteers, and community partners. Professional Development Contribute to quality services by staying informed of developments and trends in child development, parenting, trauma and victimization, particularly sexual violence, child maltreatment, and intimate partner violence. Maintain and develop skills and knowledge by attending training related to victimization and trauma; ensure licensure and certifications are up to date as required. Other Perform other agency duties as assigned by supervisor. Agency Competencies Cultural Competence – cultivates opportunities through diverse people; respects and relates well to people from varied backgrounds, understands diverse worldviews, and is sensitive to group differences; sees diversity as an opportunity, challenges bias and intolerance, understands oppressions that many clients face, and applies self‑awareness and self‑regulation to manage personal biases and values. Communication/Collaboration – uses effective oral and written communication to clearly convey and receive information and ideas in an engaging manner; demonstrates good listening skills and invites response and feedback to build constructive relationships with clients, volunteers, other work units and community organizations. Continual Learning/Professional Development – participates in continuing education, training and professional conferences focused on best practices to acquire and or maintain the technical and professional expertise required to do the job effectively. Quality Work Standards – motivated to achieve; sets high standards and well‑defined realistic goals; displays a high level of effort and commitment toward completing assignments in a timely manner with care and thoroughness, checking work for completeness and accuracy. Resiliency – maintains effective performance in stressful environments or when confronted with difficult situations; evaluates conditions to ensure one's own safety and the safety of others; relies on self‑care strategies to handle stress in a manner acceptable to others and the organization. Position Competencies Adaptability Conflict Management Decision Making/Problem Solving Initiative Teamwork Minimum Requirements Education: High School Diploma. Bachelor’s Degree preferred. Experience: 1 year administrative or customer service related experience. Experience working in a human services field preferred. Experience working with victims preferred. Spanish speaking preferred – fluent in speaking, reading, writing, and understanding in Spanish if hired as a Spanish speaking staff member. Safe Alliance may still be subject to government‑mandated vaccine requirements and testing similar to the OSHA Emergency Temporary Standard. As a condition of employment you must be willing to submit proof of vaccination or testing results as outlined by the agency. Accommodations: Safe Alliance will engage in an interactive process with employees requesting medical or religious accommodations. The Agency’s policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status. #J-18808-Ljbffr Smartstartofmeck