Technical Account Manager

Job Title: Technical Solutions Manager Reporting to: Chief Operating Officer Location: Singapore About Elwood Elwood Technologies is a FCA-regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management and Risk System. Built by industry experts with decades of combined experience in investment management and digital technology, we are now looking for a Technical Solutions Manager to sit within our Solutions team to ensure Elwood’s product is positioned as a tailored platform, carefully designed to meet each client’s unique use case. Job Description Elwood is seeking a Technical Solutions Manager within our growing global Solutions team. Sitting at the intersection of Product, Sales, Engineering and Operations, the role plays a critical role in our commercial process, bridging strategic discovery, product fit validation, and solution delivery. This is not a demo-driven sales support role. You will work closely with clients, prospects, the sales team and product team to shape solutions that meet customer needs while ensuring alignment with our overall product strategy. This role will directly impact our product roadmap and commercial success. Every institutional client has specific needs, and it is the Technical Solution Manager's role to understand those needs and design modular, scalable solutions using Elwood’s OEMS and PMS platform. You will work closely with prospective clients, internal stakeholders, and senior decision-makers to deliver tailored solutions and workflows that solve real-world trading, risk, and operational complexity. This is a high-impact opportunity for someone with a technical, consulting or fintech background, who enjoys solving complex problems at the frontier of digital asset infrastructure. Key Responsibilities Client Engagement & Discovery (Sales-focused): Engage directly with clients and prospects to understand their business objectives, workflows, challenges, and product needs and participate in sales discovery calls. Proactively identify opportunities where our product can deliver value. Support Sales Directors during the sales cycle with product expertise including attending conferences and sales events. Product Demonstrations: Deliver compelling product demos tailored to client use cases. Clearly articulate product value, capabilities, and differentiators. Act as the “product face” during commercial conversations. Lead initial product fit assessments, identifying blockers, constraints, or required customisations early in the sales cycle. Refine solution proposals post-demo based on client feedback and internal alignment. Solutions Design and Product Fit: Drive solution design by translating prospect requirements into tailored OEMS/PMS workflows, data flows, and integration specification, proposing product solutions that address client challenges within existing capabilities where required. Collaborate with Product, Sales, Engineering and GCD Teams on feasibility and configuration of custom modules, API use cases, and reporting enhancements. Identify gaps and articulate where customisation or new features may be needed. Work with the Product Team to prioritise enhancements and roadmap items. Product Delivery: Work with Product Managers, Engineering and GCD teams to ensure client needs are understood and accurately represented. Support handover to onboarding for new clients. Advocate for clients internally while ensuring practicality and technical feasibility. Feed insights into product strategy, roadmap planning, and sales positioning. Identify patterns in client challenges and translate them into product improvements. Essential Skills & Experience 3–6 years’ experience in product management, solutions consulting, or technical sales roles within a fintech, SaaS vendor, system integrator, or management consultancy including at least 2 years in financial technology, capital markets, or blockchain-enabled platforms (highly desirable). Familiarity with institutional trading workflows across asset classes—ideally FX, crypto, or macro and experience working with execution platforms (OEMS, OMS), PMS, or portfolio/risk tools. Strong ability to understand customer workflows and translate them into product solutions. A genuine passion for working with clients, building relationships, and helping them achieve outcomes with the ability to understand real business needs. A real interest in the sales process — from discovery and demos to supporting closing conversations. Excellent communication, presentation, and interpersonal skills. Comfort working with both technical concepts and commercial stakeholders. Ability to thrive in a fast-moving, collaborative environment. Strong understanding of product configuration, system integration, and solution scoping in a B2B context. Confident in challenging client assumptions in a professional, value-driven manner. Technically literate: able to read API docs, work with JSON/CSV, and collaborate with technical teams. Desirable Skills Experience in institutional crypto trading, digital asset market structure, or traditional finance, including familiarity with reconciliation tools, trading workflows, algorithms, risk metrics, and trade lifecycle management. Familiarity with pre-sales frameworks and deal‑stage dynamics in complex B2B sales cycles. Working knowledge of data analysis tools is a plus. Qualifications Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience). 2+ years prior experience working in financial technology, capital markets, or blockchain-enabled platforms is highly desirable. What we offer Competitive salary and compensation packages. Fully paid medical and discounted dental schemes for employees and their family. Generous time off + bank holidays. Enhanced parental leave for all employees who have been with the company for one (1) year. Fully stocked kitchen and access to weekly Ubereats allowance. Discounted gym scheme. Employee Assistance Programme. Paid study leave and personal leave. #J-18808-Ljbffr