Card Services Team Lead - Full Time

$23.17 - $25.96 per hour

1st Mid America Credit Union

Job Title: Card Services Team Lead

Status: Full Time

Location: Bethalto, IL

Salary: $23.17 - $25.96

Benefit Information:

About Us:

1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Team Lead.

Job Summary:

We are seeking a Card Services Team Lead to provide leadership and full member service support regarding all aspects of the Care Services department including credit cards, debit cards, prepaid cards, and VISA card app.

Key Responsibilities:

- Supports Card Services Specialists through guidance, coaching, and mentorship.

- Assists the manager with scheduling, performance monitoring, and training new employees.

- Serves as the primary point of contact for complex member and staff escalations.

- Serves as an expert resource for all Card Services department products and services.

- Ensures that the team adheres to all policies and procedures.

- Maintains oversight of member account information on applicable operating systems.

- Ensures appropriate records are maintained and required reports are prepared.

- Monitors workflows related to processing approved credit card applications.

Qualifications:

- High school diploma or equivalent.

- Exceptional customer service experience is required.

- Two to four years of similar or related experience in a financial institution and one year in a lead or supervisory role is preferred.

- Strong coaching, conflict resolution, and communication skills are essential.

What We Offer:

- Competitive salary and benefits.

- Opportunities for career growth.

- Supportive team environment.

Schedule:

- Monday - Friday 8:00 AM - 5:00 PM

Disclaimer : Must be able to work and travel to different credit union locations as determined by management.

1st MidAmerica is an Equal Opportunity Employer.

Apply

Vacancy posted 4 days ago

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