Client Services Coordinator

Responsibilities Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals. All other duties as assigned. Qualifications Required: 1-2 years of customer service experience, excellent communication skills, prominent level of organization, strong with Excel and Microsoft Office, comfortable working in a fast‑paced environment. Preferred: Associates or Bachelor's degree, use of ACE/Oracle systems, product knowledge of life safety (suppression, fire & sprinkler) equipment, experience with accounts receivable and billing, coordinator experience. Compensation and Benefits Hourly range: $18-$25, determined by education, experience, knowledge, skills, and abilities. Includes a competitive benefits package. Equal Employment Opportunity Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. For more information about your equal opportunity and non‑discrimination rights, visit EEO is the Law. If you are an individual with a disability and require accommodation, please visit here. #J-18808-Ljbffr