Market Financial Center Manager - Baltimore Market

Bank Of America Financial Center LeaderAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.Responsibilities:Operates as a back up financial center leader within a marketManages client traffic, engaging and appropriately routing clients, and fostering client retentionManages business results through formalized management routines and coachingCreates a world class client experience environmentManages market-level initiative prescribed by market leadersDrives operational excellenceManagerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.People Manager & Coach: Knows and develops team members through coaching and feedback.Financial Steward: Manages expenses and demonstrates an owner's mindset.Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.Skills:CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift: 1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - MD - Baltimore - 711 W 40th St - Rotunda (MD4681)Pay and benefits informationPay range$72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.