Integrated Customer Service Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, You Will Enjoy Medical, Dental, and Vision Insurance; we also offer a company‑paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on‑demand training courses to advance further in your career Job Description The Supervisor, Integrated Customer Services is a high‑impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast‑moving, metrics‑driven environment. This position requires a hands‑on, business‑first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success. Key Responsibilities Lead, coach, and develop a team of 20+ employees across multiple client programs Own team performance, including productivity, quality, attendance, and engagement Ensure service levels, KPIs, and client deliverables are consistently met Act as escalation point for team and customer issues, resolving quickly and effectively Partner with Workforce Management to maintain proper staffing and performance alignment Monitor daily metrics and take real‑time action to address gaps or risks Drive coaching, feedback, and performance improvement across the team Support process improvements to increase efficiency, quality, and customer satisfaction Ensure accurate reporting, documentation, and operational execution Leadership Expectations Operate with a business‑first mindset, balancing people leadership with performance outcomes Be highly responsive, proactive, and solution‑oriented in a fast‑moving environment Take full ownership of team and operational results Lead with a hands‑on approach—actively engaged in daily performance and support Drive accountability, urgency, and continuous improvement Partner with Manager and HR on performance management and hiring decisions Ensure adoption of process changes and program updates across the team What Success Looks Like Consistent achievement of KPIs across all programs Strong team performance, engagement, and retention Proactive problem‑solving with minimal escalation High accuracy, quality, and operational efficiency A culture of accountability, ownership, and results‑driven execution Qualifications Prior leadership experience required (Supervisor or Team Lead level) Experience managing 15+ employees preferred Experience supporting multiple programs or clients strongly preferred 4+ years in customer service, contact center, or operations environments Strong multitasking, organization, and decision‑making skills Proven ability to lead in a metrics‑driven environment High reliability, punctuality, and accountability Strong communication and interpersonal skills Proficiency in Microsoft Office and data systems Bilingual (English/Spanish) a plus DOT Requirements If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. Compensation Range $52,000.00 - $74,400.00 Currency USD Type Salary Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. #J-18808-Ljbffr CLEAResult