General Manager, Royal Oaks Country Club

Position Overview Title: General Manager Reports to: President and Executive Committee / Board of Directors Supervises: Department heads for Agronomy, Golf and within Clubhouse Operations (including Food & Beverage, Finance/Administration, Membership, Human Resources and summer season Aquatics). Position Description: The General Manager (GM) serves as the chief operating officer of Royal Oaks Country Club, responsible for the overall leadership, strategic direction, and day‑to‑day operations of the Club. This role ensures an exceptional member experience while maintaining the highest standards across all facilities, services, and staff. The GM fosters strong relationships with members, employees, the Board of Directors, and the broader community. This position oversees financial performance, operational excellence, and the protection of the Club’s assets, while advancing the Club’s mission, vision, and long‑term sustainability. Essential Job Functions Leadership & Strategy Lead the development and execution of long‑range strategic plans and annual business objectives. Partner with the President and Board to align operations with the Club’s mission and vision. Provide leadership and direction to department heads, promoting a culture of accountability, collaboration, and excellence. Operations & Member Experience Oversee all Club operations, including golf, food & beverage, events, and facilities. Ensure consistently high standards of service, quality, and member satisfaction. Develop and implement policies, programs, and procedures that enhance the member experience. Financial Management Direct the preparation and management of operating and capital budgets. Monitor financial performance, including revenue, expenses, and cash flow; implement corrective actions as needed. Oversee accounting practices, audits, inventory controls, and financial reporting to safeguard assets. Present financial results and key insights to the Board. Ensure strong internal controls, audit compliance, and sound financial practices. Identify opportunities to drive revenue and improve operational efficiency. Human Resources & Culture Establish and oversee personnel policies, including recruitment, training, performance management, and professional development. Promote a positive workplace culture aligned with the Club’s values. Ensure compliance with labor laws, safety standards, and HR best practices. Facilities & Asset Management Oversee the maintenance, improvement, and long‑term planning of all physical assets, including the golf course and clubhouse. Recommend and manage capital improvement projects. Ensure appropriate insurance coverage and risk management practices are in place. Governance & Compliance Serve as an ex officio member of Club committees and attend Board and Executive Committee meetings. Ensure compliance with all local, state, and federal regulations, as well as contractual and lease obligations. Maintain transparent and consistent communication with Club leadership. Marketing & Membership Growth Lead marketing and membership initiatives to attract and retain members. Support the development of programs, events, and experiences that enhance engagement and Club value. Professional Development Maintain active involvement in CMAA and professional associations. Stay current on industry trends and best practices through ongoing education and networking. Experience and Qualifications Proven track record of leadership across multiple departments, with measurable success, increased responsibility and professional development supporting qualifications. Minimum three (3) years experience as General Manager or 5+ years of equivalent experience in a country club setting. Member in good standing with professional organizations including the CMAA (CCM or CCE Preferred) and/or the PGA of America. Demonstrates strong leadership rooted in a core foundation of ethical standards and integrity. Must have valid driver’s license and maintain appropriate automobile insurance. Must have strong verbal and interpersonal skills. Must have excellent time management, planning, listening, phone, and communication skills. Must be flexible in schedule/hours. Must have strong ability and skills for conflict resolution. Must have strong customer service orientation. Displays positive acceptance of demanding scheduling needs. Works cooperatively and fosters teamwork by helping co‑workers with essential functions. Within 30 days of employment obtain each of the following and maintain each throughout employment: Food handlers’ permit. CPR certification and first aid training. Must be able to successfully pass a pre‑employment drug screen and background check. Compensation and Benefits Compensation will be determined based on experience and is expected to range from $175,000 to $250,000. Benefits include 401(k), matching 401(k), healthcare, PGA dues, dental, vision, disability benefits, and life insurance. #J-18808-Ljbffr BoardRoom magazine