Evening Floor Lead

Job Description

Job Description

Evening Floor Lead

Dialog Clubhouse in West LA, inside of the iconic Equinox Sports Club LA, is looking for an experienced and hospitality-driven Evening Floor Lead to join our team. This is a leadership role for someone who takes pride in creating exceptional guest experiences, developing their team, and keeping operations running smoothly—even during high-volume service.

We’re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced café environment.

Position Details

• Position: Evening Floor Lead
• Employment: Full-Time
• Schedule: Shift structures range between 12pm to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday
• Availability: Open Availability
• Starting Pay: $22/hour + tips

What You’ll Do:

Lead the Team

• Lead and support the team throughout the evening shift, setting the standard for hospitality, professionalism, and teamwork.
• Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
• Keep the team organized and focused during busy service periods.
• Coach team members in real time and provide constructive feedback when expectations are not being met.
• Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.

Own the Guest Experience

• Ensure every guest receives fast, friendly, accurate, and genuine service.
• Step in to resolve guest concerns professionally and effectively while following company standards.
• Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Café’s hospitality standards.
• Lead by example by creating a welcoming and positive environment for both guests and team members.

Maintain Operational Standards

• Ensure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
• Ensure opening, closing, and departmental checklists are completed accurately.
• Monitor the floor and anticipate operational needs before they become problems.
• Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
• Help maintain a clean, organized, efficient, and customer-focused café throughout the shift.

What We’re Looking For:

Our ideal candidate is more than someone who can supervise a shift—we’re looking for a leader who takes ownership .

You should have:

• High School Diploma or GED.
• Previous café, restaurant, hospitality, or customer-service experience; leadership experience required.
• Valid Food Handler’s Certificate and ABC License.
• Strong communication and interpersonal skills. Ability to set boundaries.
• A positive attitude, strong work ethic, and professional judgment.
• The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
• Strong time-management and multitasking skills.
• The ability to prioritize competing responsibilities without losing attention to detail.
• A strong understanding of hospitality, service, cleanliness, and operational standards.
• The ability to coach, motivate, and hold team members accountable respectfully and consistently.
• A genuine interest in helping build a strong team culture.

What We Offer:

• $22/hour + tips
• Equinox Gym Membership (includes pool, sauna, weight room)
• Employee Parking
• Health Insurance, including Dental and Vision
• Full-time scheduling opportunities
• Cross-training across café operations
• Discounted food and beverages
• Opportunities for professional growth and advancement
• Management development and leadership pathways
• A collaborative team environment where strong performance and initiative are valued

Why Dialog Clubhouse?

At Dialog Clubhouse, hospitality is about more than serving great food and drinks—it’s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you’re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we’d love to meet you.

Apply today and join the Dialog Clubhouse team.

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