Medical Assistant II-PRMC

Medical Assistant

Provides primary support to the provider by proactively anticipating the provider needs, preparing the patient for the visit using established patient preparation guidelines, maintaining efficient patient flow, and assisting the provider with treatments and procedures. Performs procedures with completed and documented competency, within organizations MA scope of work, PHS policy and under the supervision of a provider. Administers approved medications under the order and supervision of the provider. Provides support for clerical functions to include scheduling, referrals, and prior authorizations. Performs activities to maintain a clean, stocked, safe, and well-organized patient care environment. Provides in-basket support with the EMR.

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Type of Opportunity: Full time

FTE: 1.00

Job Exempt: No

Work Shift: Days (United States of America)

Responsibilities:

• Direct Care Activities:
• Responsible for performing medical assistant procedures after completion of competency within organizations MA scope of work, under the supervision of a provider and PHS policy.
• Prepares patient for rooming and exam
• Prepares and administers medications and immunizations
• Suture/Staple removal and dressing changes
• Collects and prepares laboratory specimens
• Provides basic education to patients
• Sets up aseptic and sterile procedures
• Performs office-based procedures
• Performs basic foot care
• Assists with additional procedures as determined by provider
• Participates in the orientation of new hire MAs
• May perform regulatory audits
• Assists with visit closure
• Participates with care team to meet patient care and clinic needs.
• May perform scribe duties after completing PMG scribe training
• Performs other duties as directed
• Indirect Care Activities:
• Responsible for Kanban system for stocking exam and procedure rooms.
• May perform supply ordering as directed
• Maintains a clean, organized, safe, well-stocked environment, and follows infection prevention and regulatory standards
• Participates with care team to meet patient care and clinic needs.
• Provides support for clerical functions when needed.
• Manages patients calls and in-basket messages
• Schedules patient appointments according to guidelines
• Monitors providers schedule to identify no shows for rescheduling.
• Manages prior authorization for durable medical equipment, diagnostics, medications and/or specialties
• Manages referrals for diagnostic testing or specialist
• Manages and maintains tracking of Advanced Directives, FMLA, and other patient forms.
• Customer Service and Caring Practices:
• Uses cares principles as well as good listening, oral and interpersonal communication skills.
• Teamwork:
• Participates on interdisciplinary team to meet patient care and clinic operation needs.
• Visit Navigation:
• Prepares patient for the visit using established patient preparation guidelines, collecting appropriate and accurate data, and providing all aspects of primary support to the provider.
• Message Management/Test Result Notification:
• Responsible for taking patient calls and initiating Telephone Encounter(s) for the providers and care team.
• Communication:
• Communicates pertinent patient data to provider, keeping them informed of issues and concerns regarding patients or the environment
• Equipment and Procedures:
• May serve as a point of care trainer within the clinic setting
• Uses equipment and performs patient care procedures in a safe, competent manner according to defined standards of practice
• Quality Improvement:
• Works collaboratively with the care team to meet process improvement goals and clinical quality metrics
• Customer Service and Caring Practices:
• Applies customer service principles as well as good listening, oral and interpersonal communication skills.
• C.A.R.E.S Commitments:
• Demonstrates CARES Commitments:
• Collaborative
• Be Accountable
• Respect
• Engage
• Serve in all endeavors related to job responsibilities

Qualifications:

• *High school diploma or equivalent required
• *Six months of MA experience or successful completion of a Medical Assistant or Nursing Assistant program from an accredited school required
• *Successful completion of Presbyterian MA Advanced Skills Training within 90 days of hire
• *BLS (AHA, Red Cross or ASHI Healthcare Provider) required within 90 days of hire
• *Maintains current certifications in required emergency response trainings (i.e. BLS)
• *Completes all Organizational, Department of Nursing and Department-Specific competency training/requirements within specified timeframe. Orthopedic and Podiatry Departments Only:
• *ROT Registered Orthopedic Technologist Required within 12 months of hire.

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

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