Program Manager - Medical Devices

Summary Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. The “ Program Manager ” will be based in Buffalo Grove, IL reporting to the Manager of Program Management . In this role, you will be in charge of guiding a team of cross‑functional experts in the delivery of customer‑focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers. Responsibilities Organize, plan and direct program schedules and budgets. In charge of tracking relevant metrics and drive action items based on results. Provide help, knowledge and expertise with contract negotiations as required. Oversee all interdepartmental activities ensuring completion of all adherences made relative to product development timelines, delivery, quality and the required business metrics. Review program proposal or plan to resolve timeframe, funding requirements, procedures for accomplishing program, staffing requirements and allocation of available resources to various phases of program. Establish work plan and staffing for each phase of program and arrange recruitment or assignment of personnel. Manage coordination of product life cycle activities with P&L and customer satisfaction and control different accounts of various complexities. Be the key channel of communication for customers and act as escalation in the event of customer issues. In charge of customer satisfaction reviews and corrective actions. Maintain current and develop additional business with customers. Monitor and track that project and program deliverables are met. Be accountable for maintaining excellent customer relations with both new and existing customers. Holds up production sites for projects, costs and other customer related matters through business and expertise. Qualifications Requires a bachelor’s degree in engineering (related to manufacturing engineering, process engineering, or similar). Typically requires a minimum of 5 years’ experience in project/program management. Experience must be in medical device manufacturing or automotive manufacturing. Must be familiar with 3D design and development software and PLM (Product Lifecycle Management), e.g., reading drawings, GD&P. Proficient with Excel, Word, PowerPoint, Smartsheet. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability. Please email View email address on click.appcast.io to discuss accommodations. #J-18808-Ljbffr