Customer Service Representative

Customer Service Representative

Purpose and Scope/General Summary: The Customer Service Representative manages assigned customer accounts, processes daily orders, and coordinates with cross-functional teams to ensure timely and accurate order fulfillment. This role requires strong communication, organization, and customer service skills, as well as flexibility to work outside of standard business hours as needed, including participation in a rotating Saturday on-call schedule.

Responsibilities:

• Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details, in a fast-paced, customer-focused environment.
• Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicate with Sales to improve Salespersons' awareness of the status of their customers.
• Evaluate and troubleshoot production and transportation issues in order to coordinate customers' orders.
• Confirm pricing and acknowledges order entry within 24 hours of receipt of order. Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
• Maintains orders and works closely with Sales Manager on availability.
• Coordinate between credit, accounting and customer on any discrepancies on invoicing, material and freight. Processing Credits/Debits/Re-bills as required.
• Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management, sales and/or consumer relations.
• Coordinate product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
• Promote a positive and professional representation of the company to each customer.
• Other duties as assigned.

Qualifications:

• Availability to work outside of standard business hours as needed, including participation in a rotating Saturday on-call schedule.
• Associate's degree in Business, Communications, Supply Chain, or a related field preferred; equivalent combination of education and relevant work experience will be considered.
• 1-3 years of experience in a customer service, order management, or related role required.
• Strong critical thinking and problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Professional verbal and written communication skills, including telephone and email correspondence.
• Ability to manage multiple priorities and complete tasks accurately and within established timelines.
• Detail-oriented with strong organizational and follow-through skills.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Positive, customer-focused attitude with the ability to remain professional during high-volume and challenging situations.
• Proficiency in Microsoft Excel, Microsoft Outlook, and SAP or similar ERP systems preferred.
• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits :

• Benefits : Vision, Medical, and Dental coverage begin after 60 days of employment;
• Paid Time Off : sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary of $19/hour;

• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.

The posted salary range represents the Company's good faith estimate of the compensation that the Company reasonably expects to pay for this role at the time of posting. Actual compensation will be determined based on factors including, but not limited to, relevant experience, skills, qualifications, tenure, internal equity, market data, and may vary accordingly.

This position does not have an application deadline. We will continue to recruit until the position has been filled.

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us: Pilgrim's is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim's operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe. Pilgrim's is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets