Customer Service Team Lead

Guiding a dedicated team in a remote environment, the full-time Customer Service Team Lead will oversee staff performance and workload while ensuring timely, accurate, and compassionate service to members and customers in the healthcare sector. Key responsibilities Lead and mentor team members, developing individual and departmental goals aligned with company strategies Monitor team performance, ensuring adequate staffing and continuous improvement in accuracy and efficiency Collaborate with cross-functional teams to identify and implement process improvements and address workflow issues Required qualifications Bachelor's degree or four years of relevant experience Three years of experience in a management or leadership role Three years of experience in an operations environment Familiarity with company products and systems Experience leading virtual teams