Loan Operations Team Lead/Supervisor

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by City First Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $80,000.00/yr - $85,000.00/yr Direct message the job poster from City First Bank Strategic Talent Acquisition & Onboarding Expert | AVP | HR | City First Bank | View email address on click.appcast.io | View phone number on click.appcast.io WHO WE ARE City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

Supervises the Loan Operations Department, which includes the following: Loan Customer Service Loan File Management Responsible for Review of all Loan File Maintenance and New Loan Boarding Ensures accurate and timely servicing of the Bank’s Loan Portfolio. Ensures that Loan Service activities are completed in compliance with applicable government regulations and bank policy. Provides supervision and training to Department staff. Ensures quality customer relations and service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ensures that all new loans are accurately boarded into the Loan Servicing Data System. Supervises workflow and delegates assignments. Prepares/Reviews Escrow Analysis for all Direct Lending loans on Escrow. Maintains the HMDA LAR for Direct Lending loans. Reviews new loans for FHLB Pledgeability. Ensures the GL Application balances for Direct Lending loans. Daily/Monthly GL Reconciliation for Direct Lending loan GLs. Flood Insurance Monitoring, Force Place Communication and Monitoring Supervises servicing of all Direct Lending loans, modifications, real estate taxes, hazard and flood insurance, payoffs, lien releases for paid off loans, billing statements and notices. Provides supervision and direction to the following functions: General Customer Service File Management Core Loan System Maintenance Department Workflow and Assignments Coordinates activities with appropriate loan officers regarding litigation. Assists manager with maintaining and updating the Loan Operations Manual. Ensures compliance with flood insurance regulations. Performs other duties as assigned. Supervisory Responsibilities: Provides leadership and training to departmental staff. Participates in hire/fire/salary actions/decisions for departmental staff.

EDUCATION & EXPERIENCE

Required Education/Experience: High school or general education degree Minimum five years related experience in loan servicing and operations. Preferred Education/Experience: Associates or Bachelor’s Degree in finance, business administration, real estate, or related field.

CERTIFICATIONS

Not applicable

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills: Strong knowledge of servicing commercial, construction, and real estate loans. Strong knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures, and bank products and services. Preferred Knowledge & Skills: Superior knowledge of servicing commercial, construction, and real estate loans. Superior knowledge of related State and Federal banking compliance and loan regulations; bank operational and lending policies and procedures; and bank products and services. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Administrative Industries Banking Referrals increase your chances of interviewing at City First Bank by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid paternity leave Get notified about new Loan Operations Specialist jobs in Washington DC-Baltimore Area . Executive Director, Head of Loan Operations Silver Spring, MD $26.03-$39.04 2 weeks ago Senior Manager - Commercial Loan Servicing Director - Global Loans Servicing Operations Frederick, MD $55,000.00-$65,000.00 3 days ago Consumer Loan Servicing Representative II Washington, DC $88,000.00-$110,000.00 1 week ago Baltimore, MD $51,500.00-$69,000.00 1 month ago Beltsville, MD $55,000.00-$65,000.00 3 months ago Loan Operations Associate I (Escrow) (Hybrid/Richmond, VA-or-Columbia, MD) Westminster, MD $40,500.00-$55,000.00 1 month ago Associate SR SVP Loans Servicing Operations Accountant Associate SR SVP Loans Servicing Operations Accountant Director, Banking Loan Operations (AFS/nCino) Accountant - Loan Services, Reporting, & Operations Silver Spring, MD $40,000.00-$45,000.00 2 days ago Member Service Specialist III Part Time -Rosedale Washington, DC $80,000.00-$85,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr City First Bank